Box Customer Reviews 2024 | SoftwareReviews

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Box

Composite Score

9.1 /10

CX Score

9.4 /10

265 Reviews Write a Review

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2024 Emotional Footprint Champion

Latest Award, 2024

Contract Negotiation

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

1% Neutral

96% Positive

Pros

Caring
Reliable
Saves Time
Respectful

Feature Ratings

Average 87

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Average 87

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Box Reviews

Role: Operations
Industry: Entertainment
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jul 2020

Easy to use but limited in capability

Likeliness to Recommend

6 /10

Pros

Security Protects
Reliable
Efficient Service

Cons

Less Productive
Less Effective Service
Wastes Time

Satyam S.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2020

Easy and effective

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I like that I can transfer large files quickly and safely to another individual via email with the cumbersome slowdown that it sometimes takes when just emailing the files.

What is your favorite aspect of this product?

Its extensive capabilities and functions that will ensure a better use of resources and increases in your productivity but also for its excellent support service, which you will be willing to solve and collaborate on their projects to be developed.

What do you dislike most about this product?

I feel its Android App is not very good. It is a bit hard to navigate compared to its web version. Otherwise, there's not much to dislike about Box.

What recommendations would you give to someone considering this product?

It's wonderful extensive capabilities and functions that will ensure a better use of resources and increases in your productivity but also for its excellent support service, which you will be willing to solve and collaborate on their projects to be developed.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Role: Vendor Management
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2020

Easy to use. Good security features. not collabora

Likeliness to Recommend

7 /10

Pros

Trustworthy
Fair
Efficient Service
Effective Service

Cons

Vendor's Interest First
Inhibits Innovation
Slower Product Innovation

How We Deliver

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Box Ratings

89 Likeliness to Recommend

1 Since last award

97 Plan to Renew

1 Since last award

88 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+95 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Access Control and Rights Management Ability to discretely control who can access the file.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

Large File Optimization Contains optimizations for transfers of large files.

Cognitive Content Services Content services powered by machine learning from optical character recognition to mining user activity for behavioural analytics & automated media tagging.

Task Management and Workflow Supports triggers and events for process automation.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Easy to use but limited in capability

Likeliness to Recommend

Pros

Cons

Satyam S.

Easy and effective

Likeliness to Recommend

Pros

Easy to use. Good security features. not collabora

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Drag and Drop User Interface

3rd-Party Integrations

Access Control and Rights Management

Enterprise Grade Security Controls

Data Loss Prevention

Real-Time Synchronization

Electronic Signatures

Large File Optimization

Cognitive Content Services

Task Management and Workflow

Vendor Capability Ratings

Business Value Created

Ease of Implementation

Quality of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Breadth of Features

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support