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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

  • Role: Consultant
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Great Integration with Salesforce

Likeliness to Recommend

7 /10

Pros

  • Continually Improving Product
  • Effective Service
  • Helps Innovate
  • Performance Enhancing

Andrea L M.

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Safe storage for any work area

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box differs greatly from other cloud storage platforms because it offers consistent access for all users without the need for an up-to-date mobile app. Some cloud storage platforms force the user to always keep the App updated, otherwise it will not allow access to the cloud. Box offers complete access regardless of whether the App is updated to the latest version, in the same way it will allow the user to access all the stored files.

What is your favorite aspect of this product?

Box allows you to share all types of files with links protected by passwords and also allows you to add additional security to all files stored in the cloud, an encryption key security. I believe that file security is what is most abundant in Box, and what is most important to the platform. I love the security that Box offers me for each document, my business information is completely confidential and the sharing of each of these files must be protected from end to end.

What do you dislike most about this product?

At present, there are no negative factors that I have noticed about Box, this platform is fully functional, has provided me with a high expectation of work and has kept my files safe. I believe it has a lot of potential and that its file sharing has brought me excellent connectivity with my work colleagues.

What recommendations would you give to someone considering this product?

I would recommend this platform for any company or work area because it offers great connectivity in the cloud, it allows immediate accessibility from any device. Box is also capable of offering a very good storage space, without limits, and allows each specific file to have additional security. Without a doubt, it would be the best option to have safe storage at all times.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Dec 2020

Slow development, but reliable file storage

Likeliness to Recommend

5 /10

Pros

  • Reliable
  • Enables Productivity
  • Performance Enhancing
  • Trustworthy

Cons

  • Slower Product Innovation
  • Less Efficient Service
  • Wastes Time

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