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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Laura A.

  • Role: Sales Marketing
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

“Excellent document storage & management”

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

It is a very easy program to use in this aspect it is better than other programs.

What is your favorite aspect of this product?

Our lives have been infinitely simpler because to Box's ability to store, organize and exchange files of any kind. Folders are used to store different corporate documents such as photographs and Microsoft Word/Excel documents. Love that we can tag files so they're readily accessible. I really like the document sharing capabilities. Among its many appealing features is the preview (which is light years ahead of Google Drive's current offering).

What do you dislike most about this product?

My major gripe with Box isn't with the service itself, but rather with my company's settings. For whatever reason, my firm has decided to have shared file links expire after 30 days, which can be a real pain in the neck.

What recommendations would you give to someone considering this product?

Using it is a breeze, and you won't have to worry about syncing or exchanging anything again. On the other hand, upload speeds may be a problem on my end.

Pros

  • Enables Productivity
  • Trustworthy
  • Efficient Service
  • Effective Service

Bastian M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Secure and efficient cloud storage.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

I believe Box is the greatest solution available, and it has really aided us in keeping all of our organization's vital information organized. It has facilitated cooperation by allowing us to upload different sorts of files that we are working on, such as text documents, spreadsheets, charts, and many more. It has a strong capacity to interface with other top-tier applications to improve workflow. Another significant advantage that this program provides is its collaboration capabilities, which make teamwork considerably more fruitful. We are overjoyed with the excellent outcomes that Box has provided us in such a short period of time.

What is your favorite aspect of this product?

Box enables you to exchange files in any format, from anywhere in the world, and on any device that has internet connection. Furthermore, it is simple to synchronize with other computers, and data are instantly uploaded. Another significant feature of this technology is its ability to automate and streamline operations. Box allows us to publish a large amount of material that other parties may simply see and change at any time. We were able to multitask with less effort and in less time. I enjoy file and storage administration.

What do you dislike most about this product?

One of the things I don't like about Box is that it only works with internet connectivity; if you don't have a connection, you can't view the saved files. Furthermore, there is no ability to preview files before downloading them, and its office tools lack several essential functionalities. It can become sluggish at times, however it must be noted that this is due to the vast amount of hefty papers.

What recommendations would you give to someone considering this product?

Box is the most advanced and powerful content management system for enterprises of all sizes. Box is unquestionably the greatest option for a dependable solution for sharing files in your organization. To ensure the security of saved content, I recommend setting end-to-end protection. I also advocate combining Box with other programs to fully utilize its functionality.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Desirae A.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Box provides convenient online document storage.

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

the only difference is that it is a bit complicated to use.

What is your favorite aspect of this product?

This is a great feature of Box since it allows me to move files across my various devices, whether they be phones, PCs or tablets.

What do you dislike most about this product?

Nothing at all, the program is top-notch. I'd like lower-cost plans or greater storage space on the free ones.

What recommendations would you give to someone considering this product?

If you used this product, it would make everything a lot simpler for you.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Inspires Innovation

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