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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Michael C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Fast file uploads and downloads

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Its neat user interface and easy-to-use iOS app are positive additions to the comprehensive support. Box is excellent for synchronization, sharing for any file types and offers additional benefits like unusual behavior detection and security issue alerting

What is your favorite aspect of this product?

The UI made me feel at home right from the start, and is quite easy to navigate. The business plan incorporates unlimited storage and no limit on the maximum number of users so we can have unlimited external collaborators

What do you dislike most about this product?

Automatic camera upload should be made available for business users. The service should also offer online editing functionality for external users in all plans so that they are not restricted to read-only

What recommendations would you give to someone considering this product?

Box has no compatibility issues with different file types, and cross-platform functionality across most devices and apps, with a convenient drag and drop feature that will help you organize files quickly and efficiently

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Julios L.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Box +Box.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

You can login to Box from different devices like phone, tablet or pc and store pics, videos, documents etc. and access it from anywhere in the world by help of internet

What is your favorite aspect of this product?

is an ideal solution for creative teams collaborating on projects. Using the Box

What do you dislike most about this product?

None at all

What recommendations would you give to someone considering this product?

Great software to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Bradley Colin L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2022

Covers most of my storage needs.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box comes with a stringent security infrastructure. I describe it as much advanced than any I have encountered on close Box substitute file storage applications. Asides the obvious end to end data protection that Box provides users by default, there is also the support for two factor authentication, which interestingly isn't present on top file storage programs like Google Drive.

What is your favorite aspect of this product?

Web browsers are my most preferred way to access applications. It is therefore not a no-brainer that I like the Box web browser application. I think it is sleek and enables me to upload files by simple drag and drop. An added advantage for me , is that I am allowed to connect files accessed through the web browser version of Box , directly with support web or native applications that I am using like Office 365.

What do you dislike most about this product?

Synchronization between my Box web application and Box mobile application does suddenly stop working in a few situations. Although , this is expected with cloud based services, I am displeased that I do not get notifications whenever this has happened and have always had to find out myself. There is certainly no joy in trying to access recently saved files on mobile application and realizing they are not synchronized.

What recommendations would you give to someone considering this product?

Asides the synchronization glitch, which maybe happens a lot less on my previous cloud storage program, i think i will always recommend Box to any professional.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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