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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.4 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

97 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
1% Neutral
96% Positive

Pros

  • Caring
  • Reliable
  • Saves Time
  • Respectful

Feature Ratings

Average 87

Team Collaboration

89

Drag and Drop User Interface

89

3rd-Party Integrations

87

Access Control and Rights Management

87

Enterprise Grade Security Controls

87

Data Loss Prevention

87

Real-Time Synchronization

87

Electronic Signatures

86

Large File Optimization

86

Cognitive Content Services

86

Task Management and Workflow

85

Vendor Capability Ratings

Average 87

Business Value Created

89

Ease of Implementation

88

Quality of Features

88

Ease of Data Integration

88

Ease of Customization

87

Usability and Intuitiveness

87

Breadth of Features

86

Availability and Quality of Training

86

Product Strategy and Rate of Improvement

85

Ease of IT Administration

85

Vendor Support

84

Box Reviews

Remi Oluchi G.

  • Role: Operations
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Box meets my expectations for the most part.

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

In my opinion, Box is the top cloud storage option for sharing large files, regardless of whether they are compressed or not. Furthermore, Box's file preview functionality supports more than fifty file formats, covering basically any file format I need to share with co-workers or co-collaborators. This to me, is a distinguishing feature that sets Box apart from other file storage alternatives.

What is your favorite aspect of this product?

I like Box sign and the unlimited e-signatures it offers, eliminating the worry of unpredictable costs associated with standalone tools. This feature is particularly valuable for managing projects that involve a large number of documents requiring signatures. The ability to send unlimited documents for signature directly from the Box web application, without the need for a Box account, enhances accessibility and streamlines the signing process for my team and our clients.

What do you dislike most about this product?

Box's file versioning is not unlimited , and file synchronization is restricted solely to the Box desktop application.

What recommendations would you give to someone considering this product?

Box offers a reliable and cloud-based solution for storing and organizing files, ensuring the utmost security and safeguarding of valuable data.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Gladys T.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Box Reviewed

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Secure storage of files. Allows for easy synchronisation of files to cloud. Easy to share and collaborate in document creation.

What is your favorite aspect of this product?

Allows for easy structuring of files. Easy to use. Secure cloud storage.

What do you dislike most about this product?

I have no dislike.

What recommendations would you give to someone considering this product?

It is a great tool for both large and small enterprises for files management. It is easy to use, secure and reliable.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Respectful

Marian C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Various file formats are supported.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Since large files can be exchanged, it is good that video recording and internal meeting storage are well established. Fighting without saying anything about the content of comments became less frequent. It is possible to link to other cloud storage services, and it is also possible to integrate with OneDrive and Google Drive. Files are compiled for each project and shared with related parties within the company. Depending on the settings, you can configure it so that only certain members can view the specified folder, which is convenient.

What is your favorite aspect of this product?

I use it to share data with external clients. We have been using Google Drive for a long time, but there was a problem with the convenience of sharing with outsiders. Permissions settings are complicated to manage, etc. Since Box keeps track of information updates, I think it is more convenient for external sharing than G Drive. When sharing a file with the other party, instead of attaching it to an email, you can send the BOX link of the relevant subject folder and have the other party check for multiple files in that folder, making it easier to share information.

What do you dislike most about this product?

You may find it challenging to set permissions when adding outsiders to the Item folder. Sometimes it is incorrect, such as only viewing or editing is possible.

What recommendations would you give to someone considering this product?

The company is quite strict with data handling, and it wasn't easy to send and receive data with business partners while performing strict management. The problem was that complicated procedures required too much time and effort. In response to the voices of those employees, the company decided to introduce Box. It has been certified ISO 27001 and evaluated as a highly reliable tool. Data that used to be encrypted and exchanged by email can now be shared by simply pasting a link, eliminating the complexity of detailed administrative work. The problem of sharing data outside the company in a secure environment was solved.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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