Box Customer Reviews 2026 | Content Collaboration

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Box

Composite Score

9.0 /10

CX Score

9.3 /10

337 Reviews Write a Review

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details

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Awards & Recognition

Box won the following awards in the Content Collaboration category

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2026 Emotional Footprint Champion

Latest Award, 2026

Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2026

2025 Data Quadrant Champion

2025

5 Top Rated Capabilities

5 Top Rated Features

2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Contract Negotiation

2024

2023 Data Quadrant Champion

2023

2 Top Rated Capabilities

5 Top Rated Features

2023

Product Impact

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative

2% Neutral

95% Positive

Pros

Reliable
Trustworthy
Acts with Integrity
Security Protects

Feature Ratings

Average 85

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Drag and Drop User Interface

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Mobility Support

Real-Time Synchronization

Large File Optimization

Audit Trail

Vendor Capability Ratings

Average 85

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Box Reviews

Kalikiri S.

Role: Finance
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Secure File sharing platform

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Cloud Storage with Encryption and Box can be integrated to wide range of third party apps like slack, jira, etc

What is your favorite aspect of this product?

Real time sync and Collaboration with externally clients and Auditors. easy to control access.

What do you dislike most about this product?

I don't have anything i dislike about Box but i feel it bit costly.

What recommendations would you give to someone considering this product?

Box is good for collaborateing with External clients and auditors as it has good access control, real time sync no where where you are accessing.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Sep 2024

Great product and security features

Likeliness to Recommend

7 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Jason S.

Role: Operations
Industry: Government
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

It works for what it is but can be very unreliable

Likeliness to Recommend

4 /10

What differentiates Box from other similar products?

It was supposed to be more user friendly and something “familiar” for our users but it was pretty unreliable at times.

What is your favorite aspect of this product?

It had a huge storage space and allowed for a lot of back ups

What do you dislike most about this product?

It did not sync or stuff would have to be re-synced a lot and the software was temperamental about it.

What recommendations would you give to someone considering this product?

Ask if they fixed the syncing issues. Otherwise, it’s okay. Make sure to train your users carefully

Pros

Acts with Integrity
Friendly Negotiation
Respectful
Client's Interest First

Cons

Inhibits Innovation
Less Reliable
Less Productive

How We Deliver

Events

Box

What is Box?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

Box Ratings

89 Likeliness to Recommend

96 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Box?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Enterprise Grade Security Controls Encryption in-transit and at rest. Remote wiping of data on non-corporate owned devices.

Access Control and Rights Management Ability to discretely control who can access the file.

Drag and Drop User Interface Optimal user interfaces and interactions, such as drag-and-drop and file open-in applications.

Electronic Signatures Form signatures can be captured, stored and reported on electronically

3rd-Party Integrations Integration with other identity providers, content management systems, or cloud services.

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Mobility Support Software is optimized for mobile usage.

Real-Time Synchronization Synchronization of files to a central repository (on-prem or in the cloud) facilitating access across multiple devices.

Large File Optimization Contains optimizations for transfers of large files.

Audit Trail View all previous activity including any recent edits and user access.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Box Reviews

Kalikiri S.

Secure File sharing platform

Likeliness to Recommend

Pros

Great product and security features

Likeliness to Recommend

Pros

Jason S.

It works for what it is but can be very unreliable

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Team Collaboration

Enterprise Grade Security Controls

Access Control and Rights Management

Drag and Drop User Interface

Electronic Signatures

3rd-Party Integrations

Data Loss Prevention

Mobility Support

Real-Time Synchronization

Large File Optimization

Audit Trail

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Ease of IT Administration

Usability and Intuitiveness

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support