What is Box?
Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
95 Plan to Renew
88 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Box?
Pros
- Reliable
- Acts with Integrity
- Security Protects
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Team Collaboration
Enterprise Grade Security Controls
Access Control and Rights Management
Electronic Signatures
Drag and Drop User Interface
Data Loss Prevention
3rd-Party Integrations
Real-Time Synchronization
Audit Trail
Large File Optimization
Mobility Support
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Box Reviews
Mercedes A.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2024
Box is most things ,a file storage tool should be.
Likeliness to Recommend
What differentiates Box from other similar products?
Box provision for collecting signatures electronically is one of the things, which differentiates it from similar products. I must also point out the enterprise grade-level security provisions that comes with Box , which is essential for safe storage of critical or sensitive work files.
What is your favorite aspect of this product?
The fact that Box allows me share files with non-Box users, without them even needing to have a Box account or access to a Box software. Another important aspect of my experience with Box so far, is the Box relay feature. This feature is critical to our positive experience with Box and we are utilizing it to create and automate workflow processes for streamlined content collaboration and accelerated completion of simple day to day, operational tasks.
What do you dislike most about this product?
No unlimited file versioning option available for users. At the moment , we are limited to twenty-five versions per saved file. Likewise, I sometimes struggle to upload files through the Box app for Android device. This infact is a regular occurrence as I have seen similar complaints on the Box Android app.
What recommendations would you give to someone considering this product?
Accessing critical work files from all locations , through different devices is a critical provision for the day to day operational success of businesses. Box is the tool , I will recommend to accomplish the above.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Security Protects
Shalini M.
- Role: Finance
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2025
Probably best Cloud based Document Sharing app
Likeliness to Recommend
What differentiates Box from other similar products?
Its good product and have great UI to upload and work on files.
What is your favorite aspect of this product?
My colleague and I can work on a common file together without any issues. Lock feature in file helps in overwriting someone else work
What do you dislike most about this product?
Nothing as such, but probably they can increase free limit
What recommendations would you give to someone considering this product?
If you are looking for something other than Google drive , then go for it.
Pros
- Helps Innovate
- Unique Features
- Fair
- Altruistic
Young D.
- Role: Information Technology
- Industry: Consulting
- Involvement: End User of Application
Submitted Sep 2025
Secure and smart content management
Likeliness to Recommend
What differentiates Box from other similar products?
Box has really outdone itself in the secure content collaboration industry with a great set of features such as SmartSync, streamlined workflows, additional encryption layers, smooth mobile experience, and considerably more.
What is your favorite aspect of this product?
I love how I can easily download and even edit my files in an offline mode. This platform also provides flexibility, a large number of integration capabilities, and centralized content management. It is quite safe to use for file sharing. I have been using its own AI, which offers content summarization and drafting assistance. Along with this, I am able to access and restore older versions of documents in times of need.
What do you dislike most about this product?
I haven't come across anything that made me question or dislike Box.
What recommendations would you give to someone considering this product?
If secure file sharing is your priority, you should use Box and especially its Box KeySafe feature, which allows you to add a secondary layer of control using your own encryption key.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
