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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.0 /10
CX Score
9.3 /10
Category
Box
9.0 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It’s called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

96 Plan to Renew

1
Since last award

88 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Trustworthy
  • Security Protects

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Access Control and Rights Management

86

Drag and Drop User Interface

86

Electronic Signatures

86

3rd-Party Integrations

85

Real-Time Synchronization

85

Data Loss Prevention

85

Large File Optimization

85

Mobility Support

84

Audit Trail

84

Vendor Capability Ratings

Average 85

Ease of Implementation

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Customization

85

Usability and Intuitiveness

85

Ease of IT Administration

84

Availability and Quality of Training

84

Product Strategy and Rate of Improvement

83

Vendor Support

83

Box Reviews

Shalini M.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2025

Probably best Cloud based Document Sharing app

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Its good product and have great UI to upload and work on files.

What is your favorite aspect of this product?

My colleague and I can work on a common file together without any issues. Lock feature in file helps in overwriting someone else work

What do you dislike most about this product?

Nothing as such, but probably they can increase free limit

What recommendations would you give to someone considering this product?

If you are looking for something other than Google drive , then go for it.

Pros

  • Helps Innovate
  • Unique Features
  • Fair
  • Altruistic

Young D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2025

Secure and smart content management

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Box has really outdone itself in the secure content collaboration industry with a great set of features such as SmartSync, streamlined workflows, additional encryption layers, smooth mobile experience, and considerably more.

What is your favorite aspect of this product?

I love how I can easily download and even edit my files in an offline mode. This platform also provides flexibility, a large number of integration capabilities, and centralized content management. It is quite safe to use for file sharing. I have been using its own AI, which offers content summarization and drafting assistance. Along with this, I am able to access and restore older versions of documents in times of need.

What do you dislike most about this product?

I haven't come across anything that made me question or dislike Box.

What recommendations would you give to someone considering this product?

If secure file sharing is your priority, you should use Box and especially its Box KeySafe feature, which allows you to add a secondary layer of control using your own encryption key.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Effective Service

Charlie W.

  • Role: Human Resources
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

Reliable Cloud Storage offering Efficiency in Work

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

Box has a clean user interface and a powerful mobile feature, which enables professionals to take their activities everywhere they go. Its automation and customizable workflows further facilitate the streamlining of processes allowing teams to improve their productivity and concentrate on effective ways of cloud storage and collaboration.

What is your favorite aspect of this product?

Its enhanced cloud storage let users store and enhance customer interaction and preference with high precision. Such cloud power, along with the intuitive dashboards, enables confident decision-making, which is one of the key differentiators between Box and its competitors, who might not offer such advanced cloud solutions and engaging interfaces.

What do you dislike most about this product?

The clutterness of the files in the storage system makes it hard to access few of the required files. Some improvements are also required in the file tagging system where we can directly share and tag the respective user. Locked folders and sub-folders also needs to be managed to only allow access a certain sub-folder but it makes it hard for new users to control.

What recommendations would you give to someone considering this product?

Start by analyzing what Box can actually offer you and all the benefits it brings along once employed in your organization. Take your time to align your organization values with the capabilities of the box. Additionally by making content recommendations depending on personal preferences, more interest and retentiveness would be established, and the platform would ultimately be as valuable as possible to users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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