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Bitrix24 Logo
Bitrix24 Logo
Bitrix24 Ltd

Bitrix24

Composite Score
8.2 /10
CX Score
8.5 /10
Category
Bitrix24
8.2 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
0% Neutral
100% Positive

Pros

  • Reliable
  • Enables Productivity
  • Over Delivered
  • Transparent

Feature Ratings

Average 87

Notifications

92

File Sharing Collaboration

92

Document Collaboration

92

Instant Messaging

90

Granular Access Management

90

Integration With Productivity Tools

86

Cross Platform Support

83

Voice and Video Collaboration

82

Search

81

Vendor Capability Ratings

Average 87

Ease of Data Integration

93

Product Strategy and Rate of Improvement

91

Quality of Features

91

Business Value Created

90

Breadth of Features

89

Ease of Implementation

89

Usability and Intuitiveness

84

Availability and Quality of Training

84

Ease of IT Administration

84

Ease of Customization

82

Vendor Support

81

Bitrix24 Reviews

Shirley A.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Great internal communication tool.

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

This amazing technology makes my job easier, and we can provide a daily calendar for event preparation, as well as a comprehensive suite of cloud-based tools, and we can scan papers and other information. Adoption of this software increases worker communication, is smooth, and allows the entire project to connect to the Internet. Changes have occurred in a short period of time, and we are now more organized and have more interdepartmental links. It is critical in both large and small businesses since it allows us to carry out activities with higher success.

What is your favorite aspect of this product?

Bitrix24 is high-quality software that enables effective project management and resource management, furthermore, the developer is mindful of client service and ensures that their complaints are effectively handled. It is a popular application for both small and large businesses since it fosters cooperation and simplifies teamwork. It features a mobile solution that is compatible with your Android, iPhone, or iPad smartphone or tablet. It has various aspects that are incredibly advantageous to most firms; for example, you can acquire tools to enhance employee cooperative ties.

What do you dislike most about this product?

It was put in-house over two years ago and has served us well thus far. The reality is that it is a program that does not present any difficulties for me, and it is advantageous to operate in a team without having to search for a feature from one box to the next. Bitrix24 is an efficient project management and performance solution. The only slight issue is that the warnings are delayed, which might be difficult.

What recommendations would you give to someone considering this product?

We can work as a team, which increases our chances of success; this platform is intended to grow and can be assessed for a short time. This software is incredibly effective and inspirational, with amazing project planning and management features. Bitrix24 is recommended because it is a very helpful platform for daily life, allowing us to manage and exchange instant messages, work reports, and accounts with exceptional functionality while being completely and continually monitored. It is especially useful as a connecting strategy for an internal social network since it is considerably more functional.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

German Jose F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Bitrix24: It's the perfect tool for Marketing

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

It is used to manage customer engagements and better support. Configuring this tool is quite easy and we can integrate this software with other tools and make our work more convenient. It is a very flexible tool. So this tool should work in your user team.

What is your favorite aspect of this product?

It facilitates the communication process allowing our departments to work more autonomously. It coordinates our projects easily and this leads to better results. It can be spliced to various platforms depending on marketing generation, such as Facebook lead ads. Customer and employee appointments can be developed completely free of charge.

What do you dislike most about this product?

Pricing could be a major difficulty for many small organizations. the company could also improve on its customer service. All options are bundled. No way to get CRM or project management individually. A bit difficult to get used to as a user and administrator. The functionality of their mobile app is quite limited. Can be difficult to work with other team members, solely from your mobile app.

What recommendations would you give to someone considering this product?

Bitrix24 may not be reasonable for an organization looking for a temporary and quick to use project management solution. Their program is very detailed and requires a commitment to not only learn how to use but also how to manage. This may not be good for someone looking solely for a task manager.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service

Tanner R.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

"The best all-in-one CRM, I recommend it."

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

It differs from other programs because it has many useful functions and is easy to use.

What is your favorite aspect of this product?

For starters, let's define Bitrix24. Whether it's for building e-commerce platforms, automating sales processes, or managing projects with robust communication tools, this software can handle it all. It's all-inclusive features are what earn it the moniker "All-In-One." Once logged in, the first thing we'll see is a sleek dashboard with neatly organized sections. On the left side of the screen, we have access to all of the available tabs.

What do you dislike most about this product?

Reaching the support staff might be challenging at times. The delay in responding to our emails is unacceptable. It can isolate us when we make mistakes about which we'd like to spread the word and get some much-needed assistance; For most small businesses, that price tag is out of reach. Software like Zoho only costs $12 per month, but Bitrix24 charges USD $61 per month for the entry level plan (though we do occasionally run sales that lower this price).

What recommendations would you give to someone considering this product?

The application comes highly recommended due to its flexibility as a free, user-friendly customer relationship management system. We can set up a free website for you, with a phone system and a chat room.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service