This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative
Or Call Us:
1-877-281-0480 (US/CAN) or
+1-519-936-2659 (International)
Bitrix24 Logo Award Winner Product Badge
Bitrix24 Logo Award Winner Product Badge
Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

Filter By

Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 84

Task Management

89

Workflow & Approvals

87

Home Page

86

File Sharing Collaboration

86

Employee Directory

85

End-User Workflow Customization

84

Reporting and Analytics

84

Instant Messaging

84

Integrations

83

Document Management

83

News Feed

82

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

82

Usability and Intuitiveness

79

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

73

Bitrix24 Reviews

Cástor V.

  • Role: Operations
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

To streamline the use of data for planning

Likeliness to Recommend

8 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 has great dashboard design and data visualization tools. The platform seamlessly integrates with any data sources to ensure that at all times we have access to all the relevant information. It's simple to navigate interface enables rapid setting of dashboards catering to unique needs of business analytics.

What is your favorite aspect of this product?

Bitrix24’s strength is in the ability to bring options and choice processes to bear. The platform’s interactive dashboards present complex data in the form of clear, visualized dashboards, which helps with quick analysis and interpretation. This permanent data synchronization guarantees that decisions are made from the latest information, improving accuracy and efficiency.

What do you dislike most about this product?

One limitation we see is that Bitrix24 supports some advanced data visualization tools that other specialized tools may offer.

What recommendations would you give to someone considering this product?

Bitrix24 has completely reshaped how we manage our data and make our decisions as managers. Our data integration is seamless, which means that the data that we used for our analysis is the latest, and so all of our management processes have become more reliable and effective. Even though advanced visualization options are limited, Bitrix24 is functioning especially, but overall is a very handy tool in our business analytics kit, enabling the proper decisions based on the natural results that force our business further.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sebastian O.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

The innovative, practical and effective

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

However, the mechanism of most benefit that really distinguishes Bitrix24 from other platforms is the multi-aspect approach. Not only is it a communication platform but it also contains CRM, tasks, and project management along with collaboration features all in one package. This reduces the complicacy of workflow since there is no need for many applications to be downloaded. One of the biggest advantages is the opportunity to control all aspects of a project in one application.

What is your favorite aspect of this product?

Also, one of the main advantages of Bitrix24 I mentioned earlier is the flexibility of this tool. It is flexible, may be easily modified to the needs of the specific teams. Since specific templates are provided concerning the elements such as the creation of workflows, and notifications, everyone can create an account on the tool that would suit his or her needs the most. Plus, it has relatively friendly user interface, which means that all members in a particular team will not find it difficult to use the software.

What do you dislike most about this product?

However, I have realized that some of these features can slightly be complicated to master during the initial instance. While there are some tutorials available, the process can be a little difficult for newcomers to the program. This can of course be a process, but once achieved there are massive advantages.

What recommendations would you give to someone considering this product?

However, this is a small disadvantage and I still believe that everyone should try using Bitrix24. Then, of course, on the positive side, we have the all-in-one approach, plus flexibility and the ability to tailor the platform for the team’s needs that make it an incredibly useful tool. For those who are in search of a solution which can be a good help in organizing the team and projects, Bitrix24 is a way to go.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

George K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

"Majestic product to use"!

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Spellbinding with it's startling with video and voice collaboration to ensure productivity on projects.

What is your favorite aspect of this product?

Mind blowing with it's instant messaging and notifications.

What do you dislike most about this product?

Mesmerizing with instant messaging.

What recommendations would you give to someone considering this product?

I adore how startling it is with instant messaging and video and voice collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Bitrix24 Comparisons