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Bitrix24 Ltd

Bitrix24

Composite Score
8.6 /10
CX Score
8.9 /10
Bitrix24
8.6 /10

What is Bitrix24?

Bitrix24 is a collaboration platform launched in 2012. Bitrix24 provides a complete suite of social collaboration, communication and management tools for your team, including CRM, files sharing, project management, calendars, and more. Bitrix24 is available in cloud and on premise.

Company Details


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Awards & Recognition

Bitrix24 won the following awards in the Digital Workplace category

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Bitrix24 Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Bitrix24.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

94 Plan to Renew

2
Since last award

89 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Bitrix24?

0% Negative
10% Neutral
90% Positive

Pros

  • Generous Negotitation
  • Reliable
  • Unique Features
  • Efficient Service

Feature Ratings

Average 84

Task Management

89

Workflow & Approvals

87

Home Page

86

File Sharing Collaboration

86

Employee Directory

85

End-User Workflow Customization

84

Reporting and Analytics

84

Instant Messaging

84

Integrations

83

Document Management

83

News Feed

82

Vendor Capability Ratings

Average 82

Product Strategy and Rate of Improvement

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Ease of Data Integration

86

Ease of Implementation

84

Availability and Quality of Training

82

Usability and Intuitiveness

79

Vendor Support

76

Ease of IT Administration

76

Ease of Customization

73

Bitrix24 Reviews

Raguta S.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

A Great Software For Workplace Digitization

Likeliness to Recommend

9 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 is special in that it's a multipurpose business software that isn't expensive.

What is your favorite aspect of this product?

With this product, digitizing workspace is easy and this leads to increased production. Employees get a friendly working environment.

What recommendations would you give to someone considering this product?

Obviously Bitrix24 is the best and therefore I'm recommending it.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Unique Features

Skever M.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2024

Britix24 Comprehensive working hub

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

Bitrix24 combines a wide range of tools in one platform, including CRM, project management, task management, document sharing, communication tools, and HR management. This integration helps reduce the need for multiple subscriptions and simplifies workflows.

What is your favorite aspect of this product?

One of the standout aspects of Bitrix24 is its all-in-one functionality. The ability to access a comprehensive suite of tools—ranging from project management and CRM to communication and HR management—within a single platform is particularly beneficial for teams. This integration not only streamlines workflows but also fosters collaboration, as users can seamlessly move between tasks without switching between multiple applications. This holistic approach can significantly enhance productivity and simplify team interactions.

What do you dislike most about this product?

One of the common criticisms of Bitrix24 is its complexity and learning curve. While the platform offers a wide range of features, the sheer number of options can be overwhelming for new users. This can lead to difficulties in navigation and usability, especially for teams that are not technically inclined. Additionally, some users find that the user interface, while functional, could be more intuitive and visually appealing. This complexity might require more time and resources for onboarding and training, which can be a drawback for organizations looking for a straightforward solution.

What recommendations would you give to someone considering this product?

• Start with the free version to explore the features and see if it fits your team's needs. This allows you to test the functionality without any financial commitment. • Bitrix24 offers various tutorials, webinars, and a knowledge base. Utilize these resources to get acquainted with the platform and its features. • Begin by implementing a few key features relevant to your team, such as task management or basic CRM. Gradually expand to other features as your team becomes more comfortable.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tom H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Project, CRM and resource management

Likeliness to Recommend

10 /10

What differentiates Bitrix24 from other similar products?

We can rely on this outstanding platform to facilitate excellent customer relationships, lay the foundation for secure work, save time and ultimately increase business performance.

What is your favorite aspect of this product?

It has been our perfect tool for optimizing our CRM, automating processes, managing tasks, integrating documents, improving communication, and so on. I appreciate how easy it is to use, navigate and customize. Plus, it has all the features and functionality we need. It has had a huge impact on our company's efficiency.

What do you dislike most about this product?

Because there is not enough customization in the system or in the tools themselves, many users have adapted their processes to fit the software.

What recommendations would you give to someone considering this product?

When it comes to centralizing the management of (CRM) and other projects, activities and more, Bitrix24 is a complete game changer. Our staff has been able to save a lot of time thanks to its numerous functions and resources, which have helped us do everything every day in an orderly fashion.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Saves Time
  • Respectful

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