What is Birdeye?
The single customer messaging software for your team to connect with leads and customers through texting, live chat and bulk messaging. Birdeye helps businesses grow through happy customers. Over 80,000 businesses use Birdeye every day to attract new leads with Listings, Reviews and Referrals, convert them into customers with Webchat and Appointments, and delight those customers with Surveys, Ticketing, and Insights - all in one place.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Birdeye?
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Leads Generation
Scheduled Availability
Multi-channel
Learning and Adaptability
Personalized Service
Wayfinding
Workflow Processing
Integration With CRM
Natural Language Processing
Application Programming Interface
Knowledgebase
Vendor Capability Ratings
Business Value Created
Quality of Features
Vendor Support
Usability and Intuitiveness
Ease of Implementation
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Ease of Customization
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Birdeye Reviews
Jeremiah B.
- Role: Sales Marketing
- Industry: Construction
- Involvement: IT Leader or Manager
Submitted Apr 2021
Easy to use, fast to communicate!
Likeliness to Recommend
What differentiates Birdeye from other similar products?
Integration with our CRM(ServiceTitan)
What is your favorite aspect of this product?
Easy to use
What do you dislike most about this product?
Constant upsell
What recommendations would you give to someone considering this product?
Never know till you try
Pros
- Saves Time
- Caring
- Respectful
- Client Friendly Policies
Cons
- Less Generous
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2021
Fantastic Product!
Likeliness to Recommend
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
- Role: Finance
- Industry: Healthcare
- Involvement: Initial Implementation
Submitted Apr 2021
Easy to use
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing