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BeyondTrust Corporation

BeyondTrust RM (Formerly Bomgar)

Composite Score

8.1 /10

CX Score

8.5 /10

5 Reviews Write a Review

What is BeyondTrust RM (Formerly Bomgar)?

Bomgar’s Privileged Access Management (PAM) solution enables organizations to control and manage privileged access to critical data and systems, while empowering users to be more productive. The solution consists of two components - Bomgar Privileged Identity and Bomgar Privileged Access. With Bomgar's integrated PAM solution you can protect privileged accounts and assets at the speed and scale of your business.

Company Details

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BeyondTrust RM (Formerly Bomgar) Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

100

Product Experience

100

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

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Emotional Footprint Overview

Product Experience:: 100%
Negotiation and Contract:: 100%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BeyondTrust RM (Formerly Bomgar)?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 88

Remote Control

Process Automation

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Discovery

Patch Management

Real User Monitoring

Network Management

Support for IoT Devices

Ransomware Recovery and Removal

Anti Malware Signature Detection

Vendor Capability Ratings

Average 86

Vendor Support

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness

BeyondTrust RM (Formerly Bomgar) Reviews

Anant J.

Role: Operations
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Oct 2024

One of the market leaders, definitely not the best

Likeliness to Recommend

9 /10

What differentiates BeyondTrust RM (Formerly Bomgar) from other similar products?

It's an easy to use, out of box solution.

What is your favorite aspect of this product?

I liked its Simpler UI

What do you dislike most about this product?

Application performance, lesser featured controls

What recommendations would you give to someone considering this product?

Compare it with other leading vendors before deciding

Pros

Helps Innovate
Performance Enhancing
Effective Service
Caring

Madhu Yadav M.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Great tool, but needs more collaboration features.

Likeliness to Recommend

10 /10

What differentiates BeyondTrust RM (Formerly Bomgar) from other similar products?

BeyondTrust RM stands out with its top-notch security features, including end-to-end encryption and robust access controls. Its seamless system integration, advanced session recording, and detailed auditing capabilities offer superior control and compliance, making it ideal for enterprises needing secure, comprehensive remote support.

What is your favorite aspect of this product?

My favorite aspect of BeyondTrust RM is its advanced security features. The end-to-end encryption and detailed session auditing ensure that remote support is both secure and accountable, which is crucial for maintaining compliance and protecting sensitive information.

What do you dislike most about this product?

One drawback of BeyondTrust RM is its complexity, which can make it challenging for new users to navigate. The extensive features and configuration options may have a steeper learning curve compared to some other remote support tools.

What recommendations would you give to someone considering this product?

I’d recommend thoroughly evaluating BeyondTrust RM’s security features and integration capabilities to ensure they align with your organization's needs. Investing time in training to familiarize yourself with its interface can help overcome the initial learning curve. Also, consider a trial period to assess how well it fits into your existing workflows before committing.

Pros

Reliable
Enables Productivity
Trustworthy
Unique Features

Suzanne D.

Role: Operations
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Great for remote users

Likeliness to Recommend

10 /10

What differentiates BeyondTrust RM (Formerly Bomgar) from other similar products?

I love that users can be granted access to "run as" administrator for a program that needs it without asking for access each time.

What is your favorite aspect of this product?

It was easy to use to get back to work fast

What do you dislike most about this product?

It wasn't always the easiest to use

What recommendations would you give to someone considering this product?

Will save IT staff a bunch of time to do other things

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

BeyondTrust RM (Formerly Bomgar)

What is BeyondTrust RM (Formerly Bomgar)?

Company Details

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BeyondTrust RM (Formerly Bomgar) Ratings

93 Likeliness to Recommend

100 Plan to Renew

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love BeyondTrust RM (Formerly Bomgar)?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Discovery Automated discovery and identification of devices and associated applications on the network.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Real User Monitoring Enables observation of actual end-user interactions with applications, users’ behaviours, how they navigate, and where they drop off the application.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

BeyondTrust RM (Formerly Bomgar) Reviews

Anant J.

One of the market leaders, definitely not the best

Likeliness to Recommend

Pros

Madhu Yadav M.

Great tool, but needs more collaboration features.

Likeliness to Recommend

Pros

Suzanne D.

Great for remote users

Likeliness to Recommend

Pros

Title

Feature Ratings

Remote Control

Process Automation

Endpoint Backup

Remote NOC, SOC, Helpdesk Integration

Discovery

Patch Management

Real User Monitoring

Network Management

Support for IoT Devices

Ransomware Recovery and Removal

Anti Malware Signature Detection

Vendor Capability Ratings

Vendor Support

Ease of IT Administration

Quality of Features

Breadth of Features

Business Value Created

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Implementation

Availability and Quality of Training

Ease of Customization

Usability and Intuitiveness