What is BetterCloud?
BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
86 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BetterCloud?
Pros
- Respectful
- Enables Productivity
- Helps Innovate
- Friendly Negotiation
Cons
- Under Delivered
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Optical Character Recognition
Real Time Scanning
Data Discovery (DLP)
Activity Monitoring Alerts
Customizable and Pre Canned Policies
Environment Support
Email and IM Support
Application Monitoring
Lightweight Directory Access Protocol Integration
Endpoint Support
Forensic Analysis Support
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Business Value Created
Ease of Customization
Vendor Support
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Also Featured in...
BetterCloud Reviews
Om G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted May 2025
point-by-point overview of BetterCloud
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
BetterCloud offers an all-in-one platform that automates user onboarding/offboarding, manages SaaS applications, and enforces security policies across various cloud services.
What is your favorite aspect of this product?
Designed for ease of use, allowing quick implementation and minimal training requirements.
What do you dislike most about this product?
Users have reported occasional delays when synchronizing with platforms like Google Workspace during bulk operations.
What recommendations would you give to someone considering this product?
BetterCloud is highly recommended for organizations seeking to enhance their SaaS management through automation, improved security, and cost optimization.
Pros
- Enables Productivity
- Inspires Innovation
- Generous Negotitation
- Transparent
Cons
- Slower Product Innovation
- Under Delivered
Jagruti P.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted May 2025
Efficient User Lifecycle Management
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
BetterCloud offers a comprehensive platform that combines automation, compliance, and cost optimization, reducing the need for multiple tools.
What is your favorite aspect of this product?
The platform is intuitive, making it easier for IT teams to manage tasks efficiently.
What do you dislike most about this product?
Some users find the pricing model confusing, especially for small to medium-sized enterprises.
What recommendations would you give to someone considering this product?
BetterCloud is well-suited for organizations looking to streamline their SaaS operations through automation and centralized management. It's particularly beneficial for IT teams aiming to reduce manual workloads and enhance compliance.
Pros
- Continually Improving Product
- Efficient Service
- Inspires Innovation
- Saves Time
Cons
- Less Performance Enhancing
A.J. D.
- Role: Information Technology
- Industry: Healthcare
- Involvement: IT Leader or Manager
Submitted Apr 2024
Simple to Use, Workflows Leave More to be Desired
Likeliness to Recommend
What differentiates BetterCloud from other similar products?
BetterCloud is extremely simple to set up and use, and has native integration with a lot of SaaS apps. The functionality with some of the native integrations is limited though and workflows are slowly getting better, but need more work. It's nice to be able to automate some user lifecycle management tasks within a SaaS based no-code platform.
What is your favorite aspect of this product?
The workflows and how powerful they can be when done right.
What do you dislike most about this product?
Two separate consoles and slow development in the right areas.
What recommendations would you give to someone considering this product?
I would recommend this for an SMB that doesn't have a solution for onboarding, offboarding and mid user lifecycle management, but be weary of the price tag.
Pros
- Caring
- Friendly Negotiation
- Reliable
- Enables Productivity
Cons
- Under Delivered
- Leverages Incumbent Status
- Security Frustrates
