BetterCloud Customer Reviews 2026 | SaaS Management

This content is currently locked.

Your current McLean & Company subscription does not include access to this content. Contact your account representative to gain access to Premium SoftwareReviews.

Contact Your Representative

Or Call Us:
+1-877-281-0480 (US/CAN) or
+1-703-544-9513 (International)

BetterCloud

Composite Score

7.5 /10

CX Score

7.6 /10

22 Reviews Write a Review

What is BetterCloud?

BetterCloud empowers IT to transform their employee experience, centralize data protection, and maximize operational efficiency. BetterCloud is a solution that transforms the employee experience, centralizes data protection, and maximizes operational efficiency.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

BetterCloud won the following awards in the SaaS Management category

Filter By

4 Top Rated Capabilities

1 Top Rated Features

2025

7 Top Rated Capabilities

1 Top Rated Features

2024

BetterCloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on BetterCloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

87 Plan to Renew

8
Since last award

80 Satisfaction of Cost Relative to Value

2
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love BetterCloud?

0% Negative

8% Neutral

92% Positive

Pros

Enables Productivity
Respectful
Acts with Integrity
Reliable

Feature Ratings

Average 79

Application Utilization

Price Benchmarking

Integrations

Task and Alert Automation

Shadow IT Detection

Contract Management

Vendor Management

Renewal Management

Real-Time Reporting

Compliance Reporting

License Management

Vendor Capability Ratings

Average 82

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Availability and Quality of Training

Vendor Support

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Data Loss Prevention

Translation missing: en.product_page.ratings.score 7.2

View BetterCloud in this category (opens in a new tab)

BetterCloud Reviews

Sofia E.

Role: Information Technology
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2024

BetterCloud is the Best

Likeliness to Recommend

8 /10

What differentiates BetterCloud from other similar products?

Customer service is responsive and informative.

What is your favorite aspect of this product?

Simple operation. When compared to the consoles offered by some of the manufacturers whose products we connect with BetterCloud, using BetterCloud is often the clear winner. Routines, routines, routines. Workflows can be configured to be triggered when an alert event occurs.

What do you dislike most about this product?

There are several planned improvements that will take some time to implement. You still need to use the old interface that was made for Google integration to manage some of the integrations that aren't in the main console.

What recommendations would you give to someone considering this product?

If you have several related processes that require minor adjustments to the workflow, it simplifies the procedure. It significantly shortens the time it takes.

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

A.J. D.

Role: Information Technology
Industry: Healthcare
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

BetterCloud is extremely simple to set up and use, and has native integration with a lot of SaaS apps. The functionality with some of the native integrations is limited though and workflows are slowly getting better, but need more work. It's nice to be able to automate some user lifecycle management tasks within a SaaS based no-code platform.

What is your favorite aspect of this product?

The workflows and how powerful they can be when done right.

What do you dislike most about this product?

Two separate consoles and slow development in the right areas.

What recommendations would you give to someone considering this product?

I would recommend this for an SMB that doesn't have a solution for onboarding, offboarding and mid user lifecycle management, but be weary of the price tag.

Pros

Caring
Friendly Negotiation
Reliable
Enables Productivity

Cons

Under Delivered
Leverages Incumbent Status
Security Frustrates

Allison F.

Role: Information Technology
Industry: Transportation
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2025

SaaS and Order.

Likeliness to Recommend

9 /10

What differentiates BetterCloud from other similar products?

What made BetterCloud a unique fit for me came down to how deep it goes into SaaS behavior rather than surface level posture. In a travel business, everything lives in Google Workspace, Okta, Salesforce, and a long tail of booking tools. BetterCloud let me see risky user actions across those apps in one place. I used it heavily during a contractor offboarding exercise.

What is your favorite aspect of this product?

The features I keep coming back to are the custom workflows and event driven alerts. I built a workflow that automatically suspends Google Drive sharing when someone tries to expose itinerary folders externally. That saved us during a phishing incident tied to fake airline vouchers. The SaaS to SaaS visibility is also solid.

What do you dislike most about this product?

What could get better is the depth of API coverage for smaller niche travel platforms. Some of our regional booking partners use tools like TravelPerk add ons that only expose partial telemetry.

What recommendations would you give to someone considering this product?

My recommendation is to use BetterCloud if SaaS sprawl is your main attack surface. Especially if your business lives inside Google Workspace and identity providers. It shines when you invest time in building opinionated workflows.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Events

BetterCloud

What is BetterCloud?

Company Details

Need Assistance?

Awards & Recognition

BetterCloud Ratings

86 Likeliness to Recommend

1 Since last award

87 Plan to Renew

8 Since last award

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love BetterCloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Price Benchmarking The ability to see how prices stack up against the competition by brand, category, product, selling location, size etc.

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Contract Management Manage customer orders, services and assets with associated charges over the life of the subscription.

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Data Loss Prevention

BetterCloud Reviews

Sofia E.

BetterCloud is the Best

Likeliness to Recommend

Pros

A.J. D.

Simple to Use, Workflows Leave More to be Desired

Likeliness to Recommend

Pros

Cons

Allison F.

SaaS and Order.

Likeliness to Recommend

Pros

Most Popular BetterCloud Comparisons

CloudEagle.ai

Lumos

SailPoint Identity Security Cloud

Zluri

CloudNuro.AI

Torii

Schedule Your Call

1
Since last award

8
Since last award

2
Since last award

Feature Ratings

Application Utilization

Price Benchmarking

Integrations

Task and Alert Automation

Shadow IT Detection

Contract Management

Vendor Management

Renewal Management

Real-Time Reporting

Compliance Reporting

License Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Quality of Features

Availability and Quality of Training

Vendor Support

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement