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Backup Exec Logo
Backup Exec Logo
Arctera

Backup Exec

Composite Score
7.9 /10
CX Score
8.3 /10
Category
Backup Exec
7.9 /10

What is Backup Exec?

Backup Exec gives you simple, complete backup and recovery protection for your business—to cover all data wherever it resides.

Company Details


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Awards & Recognition

Backup Exec won the following awards in the Email Backup category

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Backup Exec Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Backup Exec.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

89 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Backup Exec?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Client Friendly Policies
  • Fair

Feature Ratings

Average 84

Legal Hold

93

AI Tech Support

90

User self service

88

Encryption

88

Compliance

88

Media Support

88

Backup Archiving

88

Security

87

Permissions Awareness

85

Mailbox Backup Restore

84

Support for Backup Types

83

Vendor Capability Ratings

Average 82

Ease of Implementation

86

Business Value Created

84

Vendor Support

83

Quality of Features

83

Availability and Quality of Training

83

Ease of IT Administration

83

Breadth of Features

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Usability and Intuitiveness

79

Ease of Customization

77

Backup Exec Reviews

Rebacca F.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Data protection Is now simplified

Likeliness to Recommend

8 /10

What differentiates Backup Exec from other similar products?

Backup Exec is different because it is super easy to use. Many other backup products make you use different tools for different tasks. But with Backup Exec everything is in one place.

What is your favorite aspect of this product?

The best part of using Backup Exec is how friendly the interface is. It is easy to find my way around. I don’t need to be a tech expert to use it. I can back up my emails without feeling confused. Their clear instructions guide me through the process. This makes my work faster and less stressful.

What do you dislike most about this product?

One thing I find a little hard to swallow is the price. It can feel a bit high when compared to some other options. While I know I am paying for quality, I wish Backup Exec was more affordable for small businesses like mine.

What recommendations would you give to someone considering this product?

I recommend Backup Exec to anyone who needs a reliable email backup solution.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Lucia C.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Scalable Email Backup solution with smart features

Likeliness to Recommend

8 /10

What differentiates Backup Exec from other similar products?

It is a highly used tool for email backups and the recovery of emails from any type of harm. It offers a wide array of features for us to protect our emails along with other important data. One of the standout features that make it unique from other similar products is the availability of granular recovery of emails. With this, we can recover our emails individually, along with the recovery of mail boxes or other servers.

What is your favorite aspect of this product?

There are many features which I like most about it. For example, its reliable data protection. As we are heavily dependent upon email communications, its automated backup scheduling, encryption along with other important features keep our data safe. Also, it enables us to recover any specific email without recovering the whole server. Its backup system is available for virtual and physical servers.

What do you dislike most about this product?

One thing which I use to face not commonly but occasionally is that the process of recovery and backup gets slow sometimes especially since I have to deal with large data and a complex atmosphere. This thing negatively impacts my whole working process when I intend to finish my tasks at peak.

What recommendations would you give to someone considering this product?

Backup Exec is a versatile and secure email backup platform, with powerful tools such as encryption, granular recovery, and centralized management. It highly focuses on the reliable and secure recovery of data thus making it a top choice for those who depend upon communication through email.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Abdellah K.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2026

My Experience With Backup Exec- Best Email Backup

Likeliness to Recommend

9 /10

What differentiates Backup Exec from other similar products?

With Backup Exec, email backup is fast and users can restore individual email, and entire thread or a whole mailbox and this is what makes it unique.

What is your favorite aspect of this product?

Email backup is automated and it offers different settings for the same. We longer worry about losing important conversations as we can always restore emails. Searching through the archived emails is easy. It integrate well with outlook and Gmail.

What do you dislike most about this product?

Having using Backup Exec, I can confidently say it's none problematic. Has delivered.

What recommendations would you give to someone considering this product?

For your business email backup needs, Backup Exec offers amazing security feature and makes it smooth to restore backed up emails. It's scalable and cost effective.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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