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Amazon

AWS Systems Manager

Composite Score

8.9 /10

CX Score

9.2 /10

82 Reviews Write a Review

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details

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Awards & Recognition

AWS Systems Manager won the following awards in the Systems Management category

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2024 Data Quadrant Gold Medalist

2024

5 Top Rated Capabilities

7 Top Rated Features

2024

AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

0% Negative

3% Neutral

97% Positive

Pros

Saves Time
Reliable
Performance Enhancing
Efficient Service

Feature Ratings

Average 86

Storage Monitoring

Cloud Monitoring

Capacity Management

Patching Automation

Centralized Dashboard

Network Configuration Management

Network Mapping

Server Performance Monitoring

Access Rights Management

Applications Monitoring

Event Correlation & Management

Vendor Capability Ratings

Average 86

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Cloud Management

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AWS Systems Manager Reviews

Abhishek M.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

lots of options available

Likeliness to Recommend

8 /10

What differentiates AWS Systems Manager from other similar products?

ability to offer multiple components like parameter store, patch manager, compliance dashboard

What is your favorite aspect of this product?

lots of pre defined runbooks and workbooks for easy working

What do you dislike most about this product?

doesn't describe why it's showing error as systems manager is not connected to machine

What recommendations would you give to someone considering this product?

go for it, secures your machine, doesn't require to open ports for SSH

Pros

Enables Productivity
Trustworthy
Unique Features
Effective Service

Daniel U.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2024

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out for its deep integration with other AWS services, offering a unified interface for managing resources, automation, and compliance across the AWS ecosystem.

What is your favorite aspect of this product?

The automation capabilities, especially the Run Command and State Manager, save significant time and reduce manual intervention.

What do you dislike most about this product?

The complexity of setup and configuration can be daunting without proper expertise, leading to potential underutilization.

What recommendations would you give to someone considering this product?

Ensure that your team has the necessary AWS expertise or invest in training to fully leverage the capabilities of AWS Systems Manager.

Pros

Performance Enhancing
Respectful
Altruistic
Acts with Integrity

Abhishek M.

Role: Information Technology
Industry: Telecommunications
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2024

Lots of options for each use case

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

other products doesn't provide such a wide range of options for using

What is your favorite aspect of this product?

good to use with multiple service integration

What do you dislike most about this product?

1. difficult to write custom run commands 2. patch manager doesn't notify for critical vuls

What recommendations would you give to someone considering this product?

1. write your own customized runbooks 2. never click on copy to new for running the same run command for other instances, it gives error as instances don't become healthy

Pros

Continually Improving Product
Efficient Service
Inspires Innovation
Includes Product Enhancements

How We Deliver

AWS Systems Manager

What is AWS Systems Manager?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

AWS Systems Manager Ratings

91 Likeliness to Recommend

1 Since last award

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love AWS Systems Manager?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Storage Monitoring Monitor storage performance and capacity.

Cloud Monitoring Monitor SaaS, IaaS, and PaaS deployments (e.g., metrics such as throughput, latency, and failed requests).

Capacity Management Monitor system utilization and provide alerts when pre-defined thresholds are reached.

Patching Automation The automated deployment and installation of server patches

Centralized Dashboard Summarize the overall status of your data center, including alerts, performance, and capacity.

Network Configuration Management Provide configuration change tracking, configuration backup scheduling, and compliance monitoring for defined standards.

Network Mapping Visually map your network (e.g. devices and node relationships) to assist with monitoring and managing your network.

Server Performance Monitoring Monitor and report server performance (e.g., memory, CPU, and disk utilization).

Access Rights Management Ability to track and manage user access of sensitive data and systems

Applications Monitoring Monitor applications and associated infrastructure, including databases, middleware, and messaging components.

Event Correlation & Management Correlate and filter events (e.g., setting thresholds) to identify and report only meaningful alerts.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Cloud Management

AWS Systems Manager Reviews

Abhishek M.

lots of options available

Likeliness to Recommend

Pros

Daniel U.

Likeliness to Recommend

Pros

Abhishek M.

Lots of options for each use case

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Storage Monitoring

Cloud Monitoring

Capacity Management

Patching Automation

Centralized Dashboard

Network Configuration Management

Network Mapping

Server Performance Monitoring

Access Rights Management

Applications Monitoring

Event Correlation & Management

Vendor Capability Ratings

Quality of Features

Breadth of Features

Ease of Data Integration

Ease of Customization

Usability and Intuitiveness

Ease of Implementation

Availability and Quality of Training

Business Value Created

Ease of IT Administration

Product Strategy and Rate of Improvement

Vendor Support