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AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.1 /10
CX Score
9.4 /10
Category
AWS Systems Manager
9.1 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative
2% Neutral
95% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Efficient Service
  • Saves Time

Feature Ratings

Average 87

Cloud Integration

91

Configuration Validation

89

Capacity Management

88

Cloud Migration

88

Performance Monitoring Management

88

Cloud Analytics and Reporting

87

Automatic Resource Scaling Elasticity

85

Orchestration and Workflow Management

85

Self Service Cloud Services

84

Cloud SLA Management Governance

84

Application Release Automation

84

Vendor Capability Ratings

Average 86

Breadth of Features

90

Usability and Intuitiveness

87

Business Value Created

87

Quality of Features

86

Ease of Implementation

86

Ease of Data Integration

85

Vendor Support

85

Ease of IT Administration

85

Product Strategy and Rate of Improvement

84

Ease of Customization

83

Availability and Quality of Training

83

AWS Systems Manager Reviews

Vivek M.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Systems Manager offers powerful automation capabilities through features like Run Command, Automation Documents, Maintenance Windows, and State Manager.

What is your favorite aspect of this product?

Provides tools to enforce security policies, manage access controls, and ensure compliance with industry standards

What do you dislike most about this product?

The depth and complexity of Systems Manager's features can overwhelm new users. With multiple capabilities (like Automation, State Manager, Run Command, and Patch Manager), it can be challenging to understand which feature suits a particular need, especially for teams just getting started

What recommendations would you give to someone considering this product?

Systems Manager offers a library of pre-built Automation Documents for common tasks. Use these documents as templates or starting points to avoid writing complex JSON/YAML configurations from scratch and to reduce the chance of errors.

Pros

  • Fair
  • Continually Improving Product
  • Reliable
  • Efficient Service

Kosha S.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Game changer - Cloud Gateway!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

It offers variety of services based on the individual or business requirements. The user friendly features makes it even better

What is your favorite aspect of this product?

Improves efficiency, reduces risk, security, high standards of quality

What do you dislike most about this product?

Ability to control the most sensitive information

What recommendations would you give to someone considering this product?

Definitely recommend with the growth of cloud storage

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Cons

  • Less Caring

Susmita B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

Fantastic Product!

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

Parameter Store - It acts as a secure repository for configuration data and secrets management. It allows users to manage parameters hierarchically, enabling better organization and retrieval of sensitive information like passwords and database strings. This feature helps segregate code from configuration data, enhancing security practices. Incident Management - With features like OpsCenter and Incident Manager, AWS Systems Manager helps organizations manage operational incidents more effectively by providing a centralized location for tracking, investigating, and remediating issues. This is crucial for maintaining high service availability.

What is your favorite aspect of this product?

Automation Capabilities: The automation features are highly regarded for enabling users to automate routine tasks such as patch management, configuration changes, and operational workflows. This reduces manual effort and minimizes the risk of human error, enhancing overall operational efficiency Compliance and Patch Management: The ability to automate compliance checks and patch management is crucial for many organizations. Users find it beneficial to maintain compliance with security policies and ensure that systems are up-to-date with minimal manual intervention

What do you dislike most about this product?

AWS Systems Manager does not support third-party extensions, which can limit its flexibility and integration capabilities with other too People complaint about the lack of clarity in error messages. For instance, when the system fails to connect to a machine, it does not adequately explain the reason for the error, complicating troubleshooting efforts

What recommendations would you give to someone considering this product?

Before deploying in production, test your configurations in a staging environment. This helps identify potential issues without impacting live operations. Set up fine-grained access controls using AWS Identity and Access Management (IAM). Ensure only authorized users can access sensitive operations, and regularly review permissions Utilize AWS CloudTrail to monitor all API calls made through Systems Manager. This provides an audit trail that can help in troubleshooting and compliance verification

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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