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AWS Systems Manager Logo Award Winner Product Badge
AWS Systems Manager Logo Award Winner Product Badge
Amazon

AWS Systems Manager

Composite Score
9.1 /10
CX Score
9.4 /10
Category
AWS Systems Manager
9.1 /10

What is AWS Systems Manager?

AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.

Company Details


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Awards & Recognition

AWS Systems Manager won the following awards in the Cloud Management category

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AWS Systems Manager Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on AWS Systems Manager.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

1
Since last award

99 Plan to Renew

89 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love AWS Systems Manager?

3% Negative
3% Neutral
94% Positive

Pros

  • Respectful
  • Fair
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 86

Cloud Integration

90

Cloud Analytics and Reporting

88

Cloud Migration

88

Capacity Management

88

Configuration Validation

87

Performance Monitoring Management

86

Application Release Automation

86

Orchestration and Workflow Management

85

Automatic Resource Scaling Elasticity

85

Cloud SLA Management Governance

84

Self Service Cloud Services

82

Vendor Capability Ratings

Average 85

Breadth of Features

87

Usability and Intuitiveness

86

Business Value Created

86

Ease of Implementation

86

Quality of Features

86

Product Strategy and Rate of Improvement

86

Ease of Data Integration

85

Ease of IT Administration

85

Vendor Support

84

Ease of Customization

83

Availability and Quality of Training

83

AWS Systems Manager Reviews

Uday A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2024

"Fantastic product!"

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

AWS Systems Manager stands out from other similar products by offering a unified interface to manage and automate operations across various AWS services, providing a centralized view of your infrastructure with deep integration into other AWS services, making it particularly efficient for managing complex cloud environments within AWS itself; unlike some competitors that might focus on more generic system management across different cloud providers or on-premises systems.

What is your favorite aspect of this product?

Native AWS integration: Seamless integration with other AWS services like EC2, S3, CloudWatch, allowing for streamlined management of your entire cloud infrastructure within a single console. Comprehensive operational visibility: Provides a unified view of operational data across different AWS services, enabling easier identification and resolution of issues. Extensive automation capabilities: Powerful automation features like run commands, state manager, and document creation for managing configurations and performing tasks across your fleet of instances.

What do you dislike most about this product?

Complexity: AWS's billing system can be complex, leading to unexpected costs. Learning curve: AWS can have a steep learning curve. Vendor lock-in: There can be vendor lock-in with AWS. Compliance and data privacy: There can be compliance and data privacy concerns with AWS.

What recommendations would you give to someone considering this product?

costly and if you were using can be coupled with AWS cloud

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Vendor Friendly Policies

Abhishek M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Lots of options for each use case

Likeliness to Recommend

9 /10

What differentiates AWS Systems Manager from other similar products?

other products doesn't provide such a wide range of options for using

What is your favorite aspect of this product?

good to use with multiple service integration

What do you dislike most about this product?

1. difficult to write custom run commands 2. patch manager doesn't notify for critical vuls

What recommendations would you give to someone considering this product?

1. write your own customized runbooks 2. never click on copy to new for running the same run command for other instances, it gives error as instances don't become healthy

Pros

  • Continually Improving Product
  • Efficient Service
  • Inspires Innovation
  • Includes Product Enhancements

Mahammad K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2024

Excellent feature

Likeliness to Recommend

10 /10

What differentiates AWS Systems Manager from other similar products?

Easy integration

What is your favorite aspect of this product?

Connectivity with cloud resources

What do you dislike most about this product?

I don’t have any

What recommendations would you give to someone considering this product?

Free of cost service

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Trustworthy

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