What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
97 Plan to Renew
86 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+86 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Centralized Management Portal
Mobility
Web & Desktop Conferencing
Call Management
Session Border Controller
Presence IM
Third-Party Integration
Vendor Capability Ratings
Usability and Intuitiveness
Vendor Support
Ease of IT Administration
Quality of Features
Ease of Data Integration
Business Value Created
Ease of Implementation
Availability and Quality of Training
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
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Avaya Cloud Office Reviews
Jane R.
- Role: Industry Specific Role
- Industry: Healthcare
- Involvement: End User of Application
Submitted Mar 2021
Effective for communication
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
Avaya OneCloud ensures that your unified communication is achieved with more ease. It requires little training for users.
What is your favorite aspect of this product?
My favorite aspect of Avaya OneCloud is file sharing which ensures that the intended files reach the right individual at the right time. This saves time which is a critical aspect in attaining organizational goals.
What do you dislike most about this product?
My experience with Avaya OneCloud was good therefore I do not see anything to dislike it.
What recommendations would you give to someone considering this product?
I would recommend Avaya OneCloud to professionals in communication field. It is effective for call transfers, conference systems and group calls, all of which will result in relaying the intended information to the right persons.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing