Avaya Cloud Office

What differentiates Avaya Cloud Office from other similar products?

When we made the jump to Avaya Cloud Office, it was partly about keeping up with hybrid work life — but honestly, it ended up being one of the smartest HR infrastructure moves we made. We went from a clunky desk-phone setup to a sleek, cloud-based system that let us stay connected from literally anywhere. Whether I’m at HQ, at a coffee shop, or working from my kitchen counter, the experience is the same — smooth and professional.

What is your favorite aspect of this product?

What’s lowkey brilliant about Avaya Cloud Office is how it folds voice, video, messaging, and even fax (yes, some vendors still ask for those) into one platform. No jumping between apps, no trying to remember where that voicemail landed. Plus, call recording options have been a game-changer for HR trainings — it lets us review or share important sessions without worrying about missing key points.

What do you dislike most about this product?

A tiny gripe? The interface could stand to be a little more intuitive for first-time users.

What recommendations would you give to someone considering this product?

Avaya has made it ridiculously easy for HR to stay reachable without being chained to a desk phone. It’s helped us build better, faster communication loops — whether it’s with job candidates, vendors, or internal teams. We’re simply more responsive now, and that matters a lot when you’re managing human issues that often can't wait.

What differentiates Avaya Cloud Office from other similar products?

Avaya Cloud Office stands out for its seamless integration with both cloud and on-premise solutions, providing businesses with a unified platform for voice, video, messaging, and collaboration. Its strength lies in combining Avaya's decades of experience in telephony with the flexibility and scalability of cloud technology, making it ideal for both small businesses and large enterprises. Additionally, the platform offers advanced features like AI-powered analytics, easy deployment, and strong customer support.

What is your favorite aspect of this product?

My favorite aspect of Avaya Cloud Office is its seamless integration across multiple communication channels — voice, video, and messaging — all within one platform. The ease of use and scalability make it a great solution for businesses of any size, while the flexibility to integrate with existing systems is invaluable.

What do you dislike most about this product?

What I dislike most about Avaya Cloud Office is the initial setup complexity, especially when it comes to integrations with legacy systems. While the platform is powerful, it can require more effort upfront to fully configure and optimize compared to some other cloud solutions.

What recommendations would you give to someone considering this product?

I recommend thoroughly evaluating your integration needs before moving forward with Avaya Cloud Office. While the platform offers excellent features and scalability, it's important to understand how it will integrate with your existing systems. Ensure that your team has the technical expertise to handle the setup, or consider working with Avaya's support services for a smoother transition. It's a powerful tool, but planning the deployment properly will help you maximize its potential.

What differentiates Avaya Cloud Office from other similar products?

Avaya Cloud Office receives regular updates with new features.

What is your favorite aspect of this product?

- Improve management - Enhance collaboration - Increase efficiency

What do you dislike most about this product?

- Limited support options - Long response time - High in price

What recommendations would you give to someone considering this product?

Recommend trying