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Avaya Cloud Office Logo
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Avaya

Avaya Cloud Office

Composite Score
7.9 /10
CX Score
8.2 /10
Avaya Cloud Office
7.9 /10

What is Avaya Cloud Office?

Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.

Company Details


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Avaya Cloud Office Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

82 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
94%
Negotiation and Contract:
85%
Conflict Resolution:
92%
Strategy & Innovation:
93%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avaya Cloud Office?

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0% Negative
7% Neutral
93% Positive

Pros

  • Reliable
  • Efficient Service
  • Includes Product Enhancements
  • Enables Productivity

Feature Ratings

Average 79

MMS API

86

Communication APIs

84

AI Engine for CPaaS

84

Online Cloud Platform

83

Software Development Kit

81

WebRTC-based Calling

81

Cloud Integration

79

Drag and Drop User Interface

79

Code Libraries

78

Integration APIs

70

Vendor Capability Ratings

Average 82

Quality of Features

88

Ease of Customization

84

Breadth of Features

84

Ease of IT Administration

83

Ease of Implementation

83

Ease of Data Integration

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

81

Business Value Created

80

Vendor Support

79

Availability and Quality of Training

77

Avaya Cloud Office Reviews

Sebastien Kamil B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Flexibility and stability

Likeliness to Recommend

9 /10

What differentiates Avaya Cloud Office from other similar products?

It is highly flexible and stable, offering multi-channel interactions that include telephone, social networks from Messenger and Whatsapp.

What is your favorite aspect of this product?

Interactions from Messenger and Whatsapp....

What do you dislike most about this product?

No problems....

What recommendations would you give to someone considering this product?

Avaya Experience Platform would be suitable for your basic calling needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

William M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Milena T.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing