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What is Avaya Cloud Office?
Avaya Experience Platform makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and experiences.
Company Details
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Get AssistanceAvaya Cloud Office Ratings
Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
100 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
- Product Experience:
- 94%
- Negotiation and Contract:
- 85%
- Conflict Resolution:
- 92%
- Strategy & Innovation:
- 93%
- Service Experience:
- 93%
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Avaya Cloud Office?
Pros
- Reliable
- Efficient Service
- Includes Product Enhancements
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
MMS API
Communication APIs
AI Engine for CPaaS
Online Cloud Platform
Software Development Kit
WebRTC-based Calling
Cloud Integration
Drag and Drop User Interface
Code Libraries
Integration APIs
Vendor Capability Ratings
Quality of Features
Ease of Customization
Breadth of Features
Ease of IT Administration
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Business Value Created
Vendor Support
Availability and Quality of Training
Also Featured in...
Contact Center as a Service - Enterprise
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Unified Communications as a Service
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View Avaya Cloud Office in this category (opens in a new tab)
Avaya Cloud Office Reviews

Sebastien Kamil B.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Flexibility and stability
Likeliness to Recommend
What differentiates Avaya Cloud Office from other similar products?
It is highly flexible and stable, offering multi-channel interactions that include telephone, social networks from Messenger and Whatsapp.
What is your favorite aspect of this product?
Interactions from Messenger and Whatsapp....
What do you dislike most about this product?
No problems....
What recommendations would you give to someone considering this product?
Avaya Experience Platform would be suitable for your basic calling needs.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

William M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service

Milena T.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing