Apollo.io Customer Reviews 2024

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Apollo.io

Composite Score

8.7 /10

CX Score

8.8 /10

55 Reviews Write a Review

What is Apollo.io?

Apollo is the unified engagement acceleration platform that gives reps the ability to dramatically increase their number of quality conversations and opportunities. Reps are empowered to do more than just conduct outreach, they learn who to target, how to reach out, and what to say at speed and scale. We help drive growth and success by providing the means for teams to discover and utilize their organization’s unique best practices.

Company Details

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Awards & Recognition

Apollo.io won the following awards in the Sales Engagement Platforms category

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Apollo.io Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Apollo.io.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Apollo.io?

0% Negative

9% Neutral

91% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 81

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

CRM Integration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

Pipeline Management

Conversation Coaching

Vendor Capability Ratings

Average 81

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Also Featured in...

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Apollo.io Reviews

Role: Sales Marketing
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted May 2022

Best prospecting tool, HANDS DOWN

Likeliness to Recommend

9 /10

Pros

Saves Time
Helps Innovate
Continually Improving Product
Reliable

Richard J.

Role: Vendor Management
Industry: Chemicals
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Apollo: unique tool to find the best prospects

Likeliness to Recommend

9 /10

What differentiates Apollo.io from other similar products?

We are using this software to find ideal prospects for our company. The best thing is that it gives us powerful tools to search for customers and companies, according to their location, position within the company, etc., and it also has a web browser to expand the search for customers all over the Internet.

What is your favorite aspect of this product?

It has many tools to find the ideal potential customers such as the lead qualification process, which allows you to configure it by our search criteria and gives us a list of quality prospects automatically. It also has very useful integrations to make it a more complete software, like integration with Salesforce, Gmail, LinkedIn, Hubspot crm, etc. We are also using it for our email campaigns and the truth is working very well for us, it has the integration to Gmail, we can send welcome emails automatically to potential customers and many more options, to capture customers through mail.

What do you dislike most about this product?

There are some minor disadvantages of this software that could be improved, such as the constant updating of its customer database, as sometimes we have come across outdated data, the person no longer works in that company or the phone number does not exist. I would also like to see the bounce rate or unopened mail reflected in the email reports, so that I can work on it.

What recommendations would you give to someone considering this product?

This software delivers what it promises, which is to increase your company's leads. Thanks to Apollo we have been able to grow our customer base, close many more sales and increase our profits, that is why we do not hesitate to recommend it widely.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Jeff K.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Easy to setup. Powerful all-in-one product!

Likeliness to Recommend

10 /10

What differentiates Apollo.io from other similar products?

Prospecting database and email sequencing

What is your favorite aspect of this product?

Prospecting database

What do you dislike most about this product?

A little buggy

What recommendations would you give to someone considering this product?

Be clear on your goals and use case. It may not work well for Enterprises

Pros

Enables Productivity
Caring
Respectful
Altruistic

How We Deliver

Apollo.io

What is Apollo.io?

Company Details

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Awards & Recognition

2024 Data Quadrant Gold Medalist

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

Apollo.io Ratings

92 Likeliness to Recommend

1 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Apollo.io?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Mail Campaign Management The ability to execute segmented outbound e-mail campaigns to leads and prospects, leverage pre-generated e-mail templates, track and report campaign metrics.

E-Mail Integration The solution provides the ability to send and receive emails via an integrated email client, such as Outlook, or Gmail, or through the tool.

Sales Analytics Provides dashboards, reporting and analytics tools for managing outbound lead generation campaigns, inbound prospect communications and pipeline tracking.

Workflow Automation Provides a business rules engine for managing outbound lead generation campaigns, inbound prospect communication and routing of leads to qualified sales agents.

Internal Sales Collaboration The ability to allow sales representatives and their managers to comment on or provide annotations on objects such as call transcripts or emails.

CRM Integration The solution provides lockstep integration with popular CRM (or CDP) vendors.

Omnichannel Campaign Management The solution provides the ability to manage prospect conversations via other channels such as live chat, social and SMS.

Next-Best-Action Recommendations Suggest recommended actions or next steps to sales representatives i.e. e-mail content, phone touchpoints or objection handling scripts to maximize close rates.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Pipeline Management The solution provides the ability to capture and track prospects throughout the sales lifecycle from initial unqualified lead to conversion.

Conversation Coaching Recordings can be ingested from traditional telephony systems or services such as WebEx, Teams or Zoom.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Sales Intelligence

Apollo.io Reviews

Best prospecting tool, HANDS DOWN

Likeliness to Recommend

Pros

Richard J.

Apollo: unique tool to find the best prospects

Likeliness to Recommend

Pros

Jeff K.

Easy to setup. Powerful all-in-one product!

Likeliness to Recommend

Pros

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1
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Feature Ratings

E-Mail Campaign Management

E-Mail Integration

Sales Analytics

Workflow Automation

Internal Sales Collaboration

CRM Integration

Omnichannel Campaign Management

Next-Best-Action Recommendations

Call Management

Pipeline Management

Conversation Coaching

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Ease of IT Administration

Business Value Created

Usability and Intuitiveness

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support