What is Alchemer?
Alchemer is a online survey software tool for designing online surveys, collecting data and performing analysis. Our tool supports a variety of online data collection methods including online surveys, online quizzes, questionnaires, web forms, and landing pages.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+80 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Alchemer?
Pros
- Performance Enhancing
- Respectful
- Acts with Integrity
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Questionnaire Design/Survey Builder
Customizable Branding
Collaboration
Templates & Question Library
Mobile Support
Branching and Logic
Role and User Management
Multi-Media Support
APIs and Integration
Multi-Channel Distribution
3rd-Party Integrations
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Availability and Quality of Training
Vendor Support
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Alchemer Reviews
Andy E.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Jan 2024
Great capability at a good price point.
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer sits at an appealing point on the price / feature landscape. They offer features that more closely match much more expensive competitors, but at a price that is closer to more barebones competitors.
What is your favorite aspect of this product?
I like that it is relatively easy and straightforward to export the results of my surveys in cases where I need to do additional analysis that I can't do directly in Alchemer, and I like that the need for such is relatively rare.
What do you dislike most about this product?
I had a survey years ago that contained important project data. Because of business conditions, I had to downgrade to their free plan. At the time, I was assured that my data would remain intact and would become available to me again once I was able to upgrade to a paid plan. However, when I was able to upgrade, some of my old data was missing or corrupted somehow.
What recommendations would you give to someone considering this product?
If you are looking for a product that offers good value, Alchemer is one you should definitely consider. It offers features normally reserved for much pricier products at a more reasonable cost. There are several ways to view the results of your surveys but if they aren't sufficient, it's easy to export your data for external processing.
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Continually Improving Product
Cons
- Charges for Enhancements
- Vendor's Interest First
- Less Friendly Negotiation
Gregory K.
- Role: C-Level
- Industry: Communications
- Involvement: Business Leader or Manager
Submitted Jan 2024
Alchemer has key question types at affordable cost
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Alchemer has the key question types that I want for my Market Research business -- conjoint, image heat maps, video dial-testing, and time limits on questions (for exams). Unlike just about every other survey platform, there is no limit on number of respondents on the "small business" plan. There are only a handful of competing software platforms that possess all of those features. QuestionPro was more expensive and caps the number of respondents. Decipher (Forsta) was $2,700 more expensive. Qualtrics was $4,660 more expensive. Additionally, tech support with Alchemer is usually there by phone after less than 5 minutes on hold, and US-based.
What is your favorite aspect of this product?
My clients really like the visual heat map feature. I also like that it's very easy to switch on (and off) recurring tracking studies.
What do you dislike most about this product?
I have made several requests to Alchemer development team, to fix small flaws in the software, or to implement what would be very time-saving features -- but after 3 years, I don't think a single one of these suggestions has been fulfilled with a software update.
What recommendations would you give to someone considering this product?
If you are shopping around, you're going to encounter QuestionPro, Forsta, and Qualtrics. Based on pricing alone, you are probably going to select Alchemer, unless you are a very large organization that needs more "cachet" with the brand selected.
Pros
- Enables Productivity
- Trustworthy
- Efficient Service
- Client Friendly Policies
Cons
- Slower Product Innovation
Eduardo S.
- Role: Operations
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Great Features but UX Feat
Likeliness to Recommend
What differentiates Alchemer from other similar products?
Robust features
What is your favorite aspect of this product?
Branding capabilities
What do you dislike most about this product?
Usability challenge
What recommendations would you give to someone considering this product?
Question yourself if what you want is intricate enough to sacrifice the learning curve? If not, go with something simpler to work with.
Pros
- Saves Time
- Efficient Service
- Effective Service
- Caring
