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Agilysys, Inc

Agilysys InfoGenesis POS

Composite Score

6.6 /10

CX Score

6.7 /10

21 Reviews Write a Review

What is Agilysys InfoGenesis POS?

The award-winning point-of-sale solution that’s designed to help hospitality businesses serve their guests more effectively. Agilysys InfoGenesis POS boasts an intuitive touchscreen with extensive back-end reporting and analytics that enable operators to control costs and streamline operations. With centralized enterprise configuration, businesses can quickly leverage this next-generation point-of-sale to transform the guest service experience with ease. Switch seamlessly between terminals and tablets to maximize server efficiency.

Company Details

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Awards & Recognition

Agilysys InfoGenesis POS won the following awards in the Restaurant POS category

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0 Top Rated Capabilities

1 Top Rated Features

2022

2020 Data Quadrant Gold Medalist

2020

Agilysys InfoGenesis POS Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Agilysys InfoGenesis POS.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

93 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Agilysys InfoGenesis POS?

0% Negative

11% Neutral

89% Positive

Pros

Enables Productivity
Effective Service
Reliable
Performance Enhancing

Cons

Under Delivered

Feature Ratings

Average 74

Payment Processing

PCI Compliance

Off Line Operations

Advanced Reporting Analytics

Check Settlement Types

Advanced Compliance & Statutory

Integrations

Workforce Management

Multiple Venue Property Concept Support

Loyalty Promotions Management

Kitchen Course Management

Vendor Capability Ratings

Average 72

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Agilysys InfoGenesis POS Reviews

Jimmy G.

Role: Information Technology
Industry: Gaming and Hospitality
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Poor administration functions, limited innovation

Likeliness to Recommend

6 /10

What differentiates Agilysys InfoGenesis POS from other similar products?

It connects to Oasis 360

What is your favorite aspect of this product?

I don't have a favorite aspect of this product.

What do you dislike most about this product?

I dislike the administration functions of this product, the company charges you for any and all training, they offer no online training materials other than a 600 page poorly written manual. If you need to add/remove any features, a paid service from their technicians is required.

What recommendations would you give to someone considering this product?

Look somewhere else. Aloha, Square, breadcrumb, anything but this.

Pros

Reliable
Enables Productivity
Performance Enhancing

Cons

Charges for Enhancements
Less Effective Service
Less Caring

Marian T.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2021

Agile and complete point of sale system

Likeliness to Recommend

8 /10

What differentiates Agilysys InfoGenesis POS from other similar products?

InfoGenesis POS offers a flexible set of tools that significantly improves profitability and generates a smooth business process. It provides valuable integrations with inventory and procurement platforms that improve and simplify business processes. It has offline capabilities that ensure uninterrupted service over unstable network connections. It allows you to obtain reports with real-time data on our business operations that help plan and generate opportunities for business growth.

What is your favorite aspect of this product?

It has an intuitive, flexible and visually pleasing user interface. It is easy to configure and integrate other systems. Inventory control tools and offline mode successfully meet our business needs. Provides efficient reports with current and highly informative data. Staff training at the point of sale is simple. Provides maximum mobility, operation and performance with the use of mobile tablets.

What do you dislike most about this product?

When used for the first time, some functions can be confusing. You need to incorporate better documentation to take full advantage of its capabilities.

What recommendations would you give to someone considering this product?

InfoGenesis POS is fast, robust, reliable and highly customizable software. With innovative features that make it an excellent point system option. I recommend it.

Pros

Reliable
Trustworthy
Saves Time
Respectful

Nguyen A.

Role: Information Technology
Industry: Food and Beverage
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Good POS Agilysys

Likeliness to Recommend

9 /10

What differentiates Agilysys InfoGenesis POS from other similar products?

Micros, and other is the same

What is your favorite aspect of this product?

Simple using Tablet

What do you dislike most about this product?

Cost is so high

What recommendations would you give to someone considering this product?

Easy mainternace

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Agilysys InfoGenesis POS

What is Agilysys InfoGenesis POS?

Company Details

Need Assistance?

Awards & Recognition

2020 Data Quadrant Gold Medalist

Agilysys InfoGenesis POS Ratings

84 Likeliness to Recommend

93 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Agilysys InfoGenesis POS?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Payment Processing Includes credit card processing, debit card processing, and payment verification.

PCI Compliance PCI, EMV compliance in conjunction with mandatory tokenization

Off Line Operations Ability for a POS terminal to continue to operate for a majority of key transactions when the network/server is unavailble (offline).

Advanced Reporting Analytics Has reporting templates, capable of standard reporting, forecasting, customized reports (including predictive analytics and real-time) down to the check level

Check Settlement Types Such as coupons, gift card, gaming & non-gaming comps, points, house accounts, split check, cash, debit/credit card, mobile payment such as Apple Pay.

Advanced Compliance & Statutory PCI, EMV compliance in conjunction with mandatory tokenization, Gaming compliance for comp accounting/integration. Jurisdictional Invoicing and tax (ie: VAT)

Integrations The workplace platform integrates with common business applications in which users do their work, such as Office 365, G-Suite, Salesforce, and Zendesk.

Workforce Management Provides time & attendance capabilities to track staff time and performance/KPIs and coordinates scheduling in accordance with regulations & business needs.

Multiple Venue Property Concept Support Manage POS system definitions, menu items, pricing for various venues from a single dashboard and is flexible to support a variety of restaurant concepts

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Kitchen Course Management The solution includes KDS support and assists in kitchen production by printing/displaying/routing orders, coursing, recipes by prep line, or other criteria.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Agilysys InfoGenesis POS Reviews

Jimmy G.

Poor administration functions, limited innovation

Likeliness to Recommend

Pros

Cons

Marian T.

Agile and complete point of sale system

Likeliness to Recommend

Pros

Nguyen A.

Good POS Agilysys

Likeliness to Recommend

Pros

Most Popular Agilysys InfoGenesis POS Comparisons

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Revel

Title

Feature Ratings

Payment Processing

PCI Compliance

Off Line Operations

Advanced Reporting Analytics

Check Settlement Types

Advanced Compliance & Statutory

Integrations

Workforce Management

Multiple Venue Property Concept Support

Loyalty Promotions Management

Kitchen Course Management

Vendor Capability Ratings

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Implementation

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization