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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Up 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
91%
Conflict Resolution:
92%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

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4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Fair
  • Acts with Integrity

Feature Ratings

Average 84

Video Conferencing

85

Instant Messaging

85

File Transfer

85

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Conferencing Call in Bridge

83

Application Share

83

Audio Controls

83

Screen Share

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Ease of Implementation

83

Usability and Intuitiveness

83

Ease of Customization

83

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Ease of IT Administration

82

Business Value Created

82

Ease of Data Integration

81

Availability and Quality of Training

81

Vendor Support

80

Adobe Connect Reviews

Priyah M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2020

Perfect tool for easy coordination.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The ability to streamline various presentations.

What is your favorite aspect of this product?

Quality records, clear Audio and Videos.

What do you dislike most about this product?

No issue for me.

What recommendations would you give to someone considering this product?

Easy meeting platform which offers various possibility for the efficient remote meeting and document sharing.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Magaly R.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

HIGH QUALITY COMMUNICATIONS SOLUTIONS.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect sets itself apart by its video and audio quality, I love the quick training that allows me to quickly create and deploy online training, the ease of maximizing contacts with qualified clients through live presentations, scalable business web conferences.

What is your favorite aspect of this product?

My favorite aspect is that the Adobe Connect multi-device web video conferencing platform gives me a wide capacity of advantages for online collaboration and working collaboratively and productively with my work team, it has been a great help for me to save my time and money on travel without having to walk from one place to another, it is enough to connect from anywhere and from any device creating videoconferences sharing face-to-face screen, it is a particularly effective solution that adapts to my needs when training collaborators, It offers me the facility to summon teams from different areas of the company and increase our flow by impro

What do you dislike most about this product?

Adobe Connect is a platform that has offered me excellent connection services, developing clear meetings by sharing screen, with quality audio and video, adapting to my needs and offering me more than what I normally need to collaborate online, from the first moment So far it has worked very well for me with simple setups, and excellent communications without glitches or errors, I have nothing to dislike so far.

What recommendations would you give to someone considering this product?

I recommend ZOOM because it is a flexible, intuitive communications software that offers fabulous online collaboration solutions, creating meetings from anywhere and on any device, offers great tools and advantages to work in a much more productive way, produces a direct impact on the results of our projects, I recommend this program to anyone considering using it because it is excellent with a quality service without errors or inconveniences.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Gabriel J.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2020

Easy invitation management Software.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Live streaming capability and the collaboration functions.

What is your favorite aspect of this product?

The recording and the playback option and how its simple share screens.

What do you dislike most about this product?

The software did not stress me, everything was perfect.

What recommendations would you give to someone considering this product?

Adobe Connect its a famous platform for easy scheduling and a nice analytics tool and the tool usage is quite easy.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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