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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

Down 1
Since last award

95 Plan to Renew

84 Satisfaction of Cost Relative to Value

Down 1
Since last award


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
91%
Conflict Resolution:
93%
Strategy & Innovation:
91%
Service Experience:
93%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

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4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Acts with Integrity
  • Efficient Service

Feature Ratings

Average 84

Video Conferencing

86

Instant Messaging

86

Audio Conferencing VoIP

85

File Transfer

85

Audio Conferencing Call in Bridge

84

Facilitator Functions

84

Application Share

83

Audio Controls

83

Keyboard Mouse Control

83

Virtual Whiteboard

83

Screen Share

83

Vendor Capability Ratings

Average 82

Quality of Features

84

Ease of Implementation

83

Usability and Intuitiveness

83

Ease of Customization

83

Ease of IT Administration

82

Product Strategy and Rate of Improvement

82

Breadth of Features

82

Business Value Created

82

Availability and Quality of Training

82

Ease of Data Integration

82

Vendor Support

80

Adobe Connect Reviews

Jacqui-MCMX E.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

A collaboration tool with extensive functionality.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect offers complex engagement features such as polls, quizzes and breakout rooms in order to intensify interaction during meetings. Its ease of use with either Adobe or third-party software maximizes Adobe Connect’s versatility, making them a full package outcome for effective communication and interaction.

What is your favorite aspect of this product?

Adobe Connect supports multimedia sharing, meaning that presentation, video, and document can be easily added to a session by its users. Participants can easily answer discussions and express opinions in real time in chat and polls, widely benefitting participation. As providing a variety of collaborative tools, Adobe Connect simplifies communication, makes everyone involve in the process, and this, in a turn, increases the effectiveness of the discussions.

What do you dislike most about this product?

The problem is the fact that the platform relies on a stable internet connection. Connectivity issues may occur causing interrupted meetings and a downfall in meeting quality. These technical problems can cause significant challenge in working environments where continuous communication is essential for smooth flow of work and harmony among the workers.

What recommendations would you give to someone considering this product?

Assess the unique needs of your organization to find out if Adobe Connect is appropriate for your collaboration agenda. Try the platform for a short time to get an idea of how well it fits your organization's needs and user comfort with the platform interface.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Harold W.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Comprehensive Collaboration made Easy.

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

What Adobe Connect is characterized is by its configurability of the interface and complete set of tools covering both educational and corporate needs. The unique feature of the platform to create permanent virtual rooms guarantees continuity and promotes continued collaboration from the participants.

What is your favorite aspect of this product?

One feature to highlight about Adobe Connect is the advanced virtual meeting configuration, which reduces collaboration between users. With customisable meeting rooms, Adobe Connect enables the attendees to form the perfect environment for their given purposes. Such personalization not only adds user interest but also escalates the interactionality; hence, making it very appropriate for all kinds of business environments.

What do you dislike most about this product?

For new users, Adobe Connect can be difficult because of the extreme complexity needed at the beginning. A large number of customization possibilities and tools can sometimes be frightening and lead the users to a frustration. Such intricacy can make it hard for onboarding and adversely affect the initial satisfaction of users.

What recommendations would you give to someone considering this product?

It is extremely important for those thinking about Adobe Connect to make time for training and learning how it works. It is possible that interacting with resources such as tutorials or webinars greatly increases your familiarity and competence with the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ketan C.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Feature-rich platform for interactive virtual sess

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect provides high customization within virtual rooms, such as layouts, persistent content, and interactive polls, Q&A, and file-sharing pods. It's especially great for running webinars and online training sessions with a slick, professional atmosphere.

What is your favorite aspect of this product?

Design and reuse of custom meeting room configurations is a huge time saver. I also love the sophisticated engagement tools such as breakout rooms, quizzes, and real-time polling.

What do you dislike most about this product?

The interface takes on a somewhat dated look when you compare it to newer platforms, and there is a learning curve to navigate for initial users. It is also dependent on Flash or a desktop app to achieve full functionality, which can be an issue.

What recommendations would you give to someone considering this product?

Adobe Connect is a good choice if you require more than a simple video call — it's superb for structured presentations, web-based training, and interactive webinars. Take time to create your layouts and train your presenters to maximize its use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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