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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.0 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

95 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

5% Negative
3% Neutral
92% Positive

Pros

  • Respectful
  • Caring
  • Appreciates Incumbent Status
  • Helps Innovate

Feature Ratings

Average 83

Video Conferencing

85

Instant Messaging

85

File Transfer

84

Audio Conferencing VoIP

84

Facilitator Functions

83

Audio Controls

83

Application Share

83

Audio Conferencing Call in Bridge

83

Keyboard Mouse Control

82

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 81

Quality of Features

83

Ease of Implementation

83

Usability and Intuitiveness

82

Ease of Customization

82

Availability and Quality of Training

82

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Business Value Created

81

Ease of Data Integration

81

Ease of IT Administration

81

Vendor Support

80

Adobe Connect Reviews

Aryan V.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Jan 2021

Excellent product but at a cost

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

It has a remote Collaborative feature that no other product has.

What is your favorite aspect of this product?

Its remote collaborative feature makes it really easy to organize webinars and seminars with multiple hosts.

What do you dislike most about this product?

It's cost and no regular updates.

What recommendations would you give to someone considering this product?

Try other Softwares for free or trial periods before considering Adobe Connect.

Pros

  • Effective Service
  • Efficient Service
  • Fair
  • Inspires Innovation

Cons

  • Commodity Features
  • Less Reliable
  • Vendor Friendly Policies

Tauseef S.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2021

Great features, but complex to use.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The amount of features i got with adobe connect is far better than any other similar product. you can save a template for future use. the recording feature is best i found in any meeting application.

What is your favorite aspect of this product?

The interface was quite easy to use. Ability to use third party add-ins. The ability to customize your screen layouts.

What do you dislike most about this product?

There were some connectivity drops, only worked well with decent bandwidths. very complex to use, sometimes i wasted hours to find a simple feature. Pricing is expensive relative to other similar application.

What recommendations would you give to someone considering this product?

If you are fond of features in a meeting application definitely go for this application. if you are not a tech geek you will find this app a bit difficult to use. All in all a great application for meetings

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Altruistic

Taufik R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Quality virtual meetings.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Among the outstanding and beneficial features of Adobe Connect, the option of designing with pods and personalized images stand out to give your touch to our virtual rooms, it allows the impulse and measurement of audience participation, stands out with the virtue to add interactivity to the sessions with multiple chat pods, polls, quizzes, simulations, meeting rooms, and games.

What is your favorite aspect of this product?

I like Adobe Connect has answers in terms of: it allows you to quickly create and implement online training, it is very attractive for this, to maximize contacts with qualified clients through live and on-demand presentations, with the option to implement and manage communications and conferences web at an organizational level in a broad way, to complete business with clients through online meetings, you can transfer knowledge through secure, interactive training, in real time and on demand.

What do you dislike most about this product?

It is a drawback, when in the reproduction of videos to be uploaded, there may be delays which postpone and hinder the sessions.

What recommendations would you give to someone considering this product?

I recommend Adobe Connect, it is an option that allows you to make video calls and video conferences, and meetings easily and safely, it works very well to configure and share the screen with several people in different places.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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