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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Monica P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

HIGH QUALITY AND EFFICIENCY MEETINGS.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

I love Adobe Connect a lot because it is a very effective and clear team collaboration tool, which allows me to organize online meetings easily and immediately and differs from other products for its high level of connection quality and screen sharing, audio and video quality almost as if team members would be present, collaborating from start to finish with automated audio communication inexpensive and fixed price.

What is your favorite aspect of this product?

My favorite aspect of Adobe Connect is that it helps me perfectly when it comes to collaborating online and working productively, it is a simple and easy platform for video and voice communications and phones to text messages and chat, it helps me save our time and money when leaving a professional physical phone system, it includes a large number of functions capable of driving the growth of our business as well as ensuring productivity and helping to convey an image of professionalism.

What do you dislike most about this product?

Adobe Connect is an optimized communications platform, which offers me the facility to connect and share screen through video and audio web meetings, it works for me normally when I need your help, so far I have no displeasure, I consider that it is directed in the right direction and it's great.

What recommendations would you give to someone considering this product?

I recommend Adobe Connect this unified communications program that allows people in separate locations to communicate through video meetings in real time, with connection quality, screen sharing, audio, offers secure and immediate meetings, allows to make a video conference call From your IP desk phone, through a cloud-based application, Offering great features and advanced functions, with ease of access and free trial, look no further this program is what you really need.

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Rui A.

  • Role: Human Resources
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

For continuous learning.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

This outstanding and advantageous software allows options, simple and flexible to carry out any type of meeting, from a simple webinar with a presenter to group sessions in which the participants are divided into several rooms, it is competent to publish surveys, create a whiteboard to interact with employees and other areas of the organization and customers.

What is your favorite aspect of this product?

I like Adobe Connect for the variety of alternatives it offers that allow: share slides and let presenters control their speed, external conference line integration plus VOIP, with excellent recording and playback, allows you to configure the layout of your room with as much anticipation as you want and reuse the designs over and over again, allows access to a large number of add-ons such as: clocks, timers, interactive word clouds, random participant selector for free, with the possibility of having multiple hosts for a meeting and to easily promote a participant to the role of Presenter or Host on the fly.

What do you dislike most about this product?

It's a bit unpleasant, when new participants at some point have trouble opening the program, there is an initial download to open the meeting rooms, and if it doesn't happen immediately, we should instruct the users to try to rejoin the program meeting.

What recommendations would you give to someone considering this product?

I recommend this software allows the production of workshops, seminars and learning sessions for organizations and the preparation of the essential facets of work practices from anywhere and instantly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Akari K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2020

Satisfaction in presentations and documentation

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It stands out as it allows files to be uploaded to the server for work teams to download. It is very practical for business presentations with clients, this is an invaluable aspect to distribute notes and plans.

What is your favorite aspect of this product?

The features that I like about the system are the following: The possibility of sharing a slide is good, you can verify its speed is something valuable since it has a variety of functions that are constantly updated. It is very practical and ideal for learning processes, it is cost-effective and useful to prepare and document yourself remotely or online. You can work simultaneously from your PC in the same way, admit quantity of dimensions per member with the use of a browser. Another of its virtues is its performance defines a variety of chats, shared records, tests, among others.

What do you dislike most about this product?

One of the qualities that I do not like about Adobe Connect is the requirement of having to agree with intermediaries to obtain the affiliation and be able to make calls.

What recommendations would you give to someone considering this product?

I recommend the software as being suitable and convenient for teaching, learning, meetings and exhibitions on the web.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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