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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Reynaldo U.

  • Role: Operations
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2021

The most complete videoconferencing software

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

This software is different from the rest of the competition as it was designed for the most demanding corporate environments. Adobe Connect is characterized by having the best tools for online meetings, preserving excellent audiovisual quality.

What is your favorite aspect of this product?

The audiovisual quality offered by Adobe Connect surpasses the offer of other software dedicated to online meetings, its administrator privileges, integration with important software such as Microsoft Outlock, google calendars, etc. You can record the video call sessions you make, the information you have from a meeting you can send as notepads, docs, whiteboards, audio messages, you can place the videoconference rooms public or private, adding more security to your meetings

What do you dislike most about this product?

There are two fundamental aspects that I don't like very much about this software. First, the mobile and IOS application is quite limited relative to the computer software. Another negative aspect of the software is that, it is complicated to use all of its features, even, it requires computer knowledge to use Adobe Connect to its fullest capacity.

What recommendations would you give to someone considering this product?

Adobe Connect is a high-level professional software that I recommend to all companies that rely on online meetings and video calls to boost their company's productivity. This software has high quality tools designed for the most demanding users. I also recommend that, before acquiring the software, you review its functions and how to apply them in video conferencing, because as I mentioned before, it is a software that requires many hours of use to fully master it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Nixon H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2021

Online communication product

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

There is no great difference with similar products.

What is your favorite aspect of this product?

Adobe Connect enables us to organize and make online meeting successful.

What do you dislike most about this product?

This product has been functioning well since we started using it in our organization.

What recommendations would you give to someone considering this product?

Online meeting and organization of online classes is made effective using Adobe Connect.

Pros

  • Enables Productivity
  • Unique Features
  • Caring
  • Client Friendly Policies

Teresa A.

  • Role: Information Technology
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2021

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

It has no major difference from other products.

What is your favorite aspect of this product?

It give conducive environment for organizing online video meeting. It has user friendly user interface.

What do you dislike most about this product?

It has never failed us since we started using it for organizing our meeting.

What recommendations would you give to someone considering this product?

This product is user friendly and can be easily acquired at affordable cost.

Pros

  • Trustworthy
  • Efficient Service
  • Saves Time
  • Client Friendly Policies

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