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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Fabby J.

  • Role: Finance
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Solution for training and mobile learning

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

It is a videoconferencing solution for online courses, meetings and webinars unlike other option being web-based platform allowing to host and attend virtual meetings.

What is your favorite aspect of this product?

It offers plans for enterprise specific needs. Enterprise needs to contact sales team.

What do you dislike most about this product?

During the session sometimes it is experience that the video or audio stops , which is annoying for the presenter as well as audience.

What recommendations would you give to someone considering this product?

Its a good option for enterprises ,for individual its bit expensive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Damiano B.

  • Role: Sales Marketing
  • Industry: Education
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Jul 2022

Great product, better than others

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

It's not free, but the quality is absolutely high. Consider this Investment.

What is your favorite aspect of this product?

I love that meetings can start immediately in HD video and audio quality, attracting a diverse and global audience with business opportunities, myriad benefits and collaboration benefits.The ability to record is excellent and the control to share materials is enough.

What do you dislike most about this product?

ometimes there is too much that you can do with adobe connect and it can be a little complicated. Not as customizable for the attendees. We also did not like having to use the application for our speakers.

What recommendations would you give to someone considering this product?

Try it out! It takes some getting used to compared to Zoom or GoTo, but the customizability and interactive features make it worth it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Cons

  • Less Efficient Service

Annika L.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Adobe connect is very helpful for business.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

It’ nice having breakout rooms and switch between them; permits for larger flexibility and therefore the ability to connect one on one. It’s nice to be able to share documents, however if we could write about the screenshare that might even be useful.

What is your favorite aspect of this product?

The share screen feature is great. Also, i really like however you’re able to share documents and whiteboards, in addition as links and documents. I exploit the chat feature for all of my classes and find it terribly helpful. I believe that it’s simple for my end users to attach into the classroom using the links. I post the link when I create the category in my LMS. I really like the file share feature and i love that i may also share an internet link. I favor that i’m able to have multiple chat and polling windows open at a similar time. I realize this program simple to use and i assume my end users also find it easy to use.

What do you dislike most about this product?

Drawing tools functionality is expanded in conjunction with writing symbols in textboxes. I can’t understand also why the scrolling feature is disabled once the drawing toolbar is present. I would like there’s also more ability to control image files a bit like PDF.

What recommendations would you give to someone considering this product?

It’s undoubtedly a helpful tool. Takes time to get used to it however it can facilitate your organization. There are details that require fixing, but if you can be patient it is comparatively simple to use.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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