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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Paola O.

  • Role: Industry Specific Role
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

A Very Functional Software For Business

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

From handling web conferencing to virtual training, Adobe Connect and it all and is very unique.

What is your favorite aspect of this product?

First Adobe Connect is affordable despite being functional. It handles virtual webinars and meetings well. It's secure and integration is easy

What do you dislike most about this product?

It has served us effortlessly. No issues.

What recommendations would you give to someone considering this product?

For effective business webinars and web Meetings, Adobe Connect never disappoints. Try it.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Effective Service
  • Inspires Innovation

Osama B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Adobe Connects offers seamless integration

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

This software has a lot of features with many tools like video streaming and webinars with live chat etc. I love most it integrates well with other Adobe products like Adobe Creative Cloud, as well as with third-party applications such as learning management systems (LMS), CRM systems, and content management systems (CMS), enhancing its functionality and usability.

What is your favorite aspect of this product?

Adobe connect is the best tool for virtual online classes , we have used it regularly now after work from home becomes the trend . It is easy to use and can be learn easily . Also supports different types of features like webinars , meetings , seminar etc .

What do you dislike most about this product?

The downside of using Adobe Connect is that most of our target audience (e.g., high school students) are not familiar with it. Our events still have high attendance so I don't believe it is an issue, but we are not sure if our events would be higher in number if we used another platform (e.g., Zoom). We don't have plans on switching platforms as we rely on the functions that Adobe Connect provide.

What recommendations would you give to someone considering this product?

Highly recommended tool for online meetings , webinars and conferences.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Basit L.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Excellent choice for virtual conferences

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

The long term trust of being so good is the most important factor which makes Adobe different from other. A consumer or the user can only use the application easily when he/She had the trust on the software.

What is your favorite aspect of this product?

The best thing which I like about adobe is the user experience. I have always given a thought why cant be meeting room feels real but after adobe my thought become reality. First, it is so easy to use and install in any device. The integration of application is so cool that it makes team meetings energetic instead of boring one. The customer support is always there for you for any kind trouble or issue of they get raised.

What do you dislike most about this product?

This software has a higher price tag compared to some other online meeting solutions, making it less accessible for organizations with limited budgets.

What recommendations would you give to someone considering this product?

I am recommending this as it is very reliable tool for video conferencing and has amazing customizing features to enjoy.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Efficient Service
  • Client Friendly Policies

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