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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted May 2023

"Easy to use, but a bit pricey."

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

davide a.

Role: Industry Specific Role
Industry: Insurance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Satisfying product, bit pricey to unlock features

Likeliness to Recommend

6 /10

What differentiates Adobe Connect from other similar products?

I feel like adobe has always been the "initiator"..all the others have only followed. I would than say the originality and continuous innovation

What is your favorite aspect of this product?

Free access to the latest releases of the products.

What do you dislike most about this product?

Subscription price

What recommendations would you give to someone considering this product?

Make sure to pay only for the features you sure you will be using on a daily basis

Pros

Performance Enhancing
Unique Features
Caring
Saves Time

Genesis S.

Role: Sales Marketing
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2023

Connecting teams and collaborating without limits

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

What makes Adobe Connect different is its ability to interact with the user, thanks to the possibility of having a virtual conference with several people, it becomes a practical and efficient solution for online meetings.

What is your favorite aspect of this product?

Personally, I really like the ease of use of the platform and its interactivity with users. In addition, the image and audio quality is always excellent, which makes using the tool much more pleasant.

What do you dislike most about this product?

As far as what I dislike, I haven't found anything that I dislike in any significant way. Perhaps the only downside would be the cost, but if it's a frequently used tool, it's worth the investment.

What recommendations would you give to someone considering this product?

In summary, I would definitely recommend Adobe Connect to anyone who needs to host virtual meetings or share media in real time. This platform is very intuitive, easy to use and very interactive. Undoubtedly, a valuable tool for any company or project.

Pros

Performance Enhancing
Enables Productivity
Efficient Service
Caring

How We Deliver

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

"Easy to use, but a bit pricey."

Likeliness to Recommend

Pros

davide a.

Satisfying product, bit pricey to unlock features

Likeliness to Recommend

Pros

Genesis S.

Connecting teams and collaborating without limits

Likeliness to Recommend

Pros

Most Popular Adobe Connect Comparisons

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support