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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Yasemin D.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Great within Its Ecosystem

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Because we have many infrastructure based on Adobe, it was really easy for us to use this tool when&wherever its needed.

What is your favorite aspect of this product?

I like the way it works very smooth and without any major failures.

What do you dislike most about this product?

The integration to other tool is problematic, I'd not have used this tool if it weren't for my company.

What recommendations would you give to someone considering this product?

If you're company is familiar with the Adobe Ecosystem, give this tool definitely a try but if not look for other alternatives.

Pros

  • Client's Interest First
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Michelle O.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Good product, similar to zoom

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Has a virtual meeting arena and the ability to record sessions

What is your favorite aspect of this product?

The virtual breakout rooms that are similar to zoom

What do you dislike most about this product?

Haven't found anything to dislike yet

What recommendations would you give to someone considering this product?

The user interface could use a. redesign, it looks like an outdated software

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mellisa Andry P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

An In-Depth Review of Adobe Connect.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

In the ever-evolving landscape of virtual communication, Adobe Connect shines as a standout solution that transcends the typical web conferencing platforms. This robust software sets itself apart through a well-balanced amalgamation of innovative features, fostering interactive and engaging experiences for users and their audiences alike.

What is your favorite aspect of this product?

My personal admiration for Adobe Connect stems from its remarkable versatility. As an avid user, I have come to appreciate how effortlessly it accommodates a wide array of collaboration needs, seamlessly facilitating virtual meetings, hosting impactful webinars, and empowering dynamic e-learning sessions. With a user-friendly interface and comprehensive tools like customizable layouts, real-time chat, and reliable screen sharing, the software creates an environment that encourages active participation and meaningful knowledge exchange.

What do you dislike most about this product?

While Adobe Connect excels in numerous aspects, it does have one notable area for improvement - its initial learning curve. New users might initially feel overwhelmed by the plethora of features available, but with patience and dedication, the software unveils its true potential, transforming virtual collaborations into memorable and fruitful experiences.

What recommendations would you give to someone considering this product?

To prospective users considering Adobe Connect, I recommend embarking on this transformative journey with an open mind and a readiness to explore. Utilize the platform's robust support and educational resources to gradually familiarize yourself with its features. Embrace the learning process, and you will soon harness the full capabilities of Adobe Connect, enabling your team to accomplish more together.

Pros

  • Efficient Service
  • Helps Innovate
  • Reliable
  • Performance Enhancing

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