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Adobe Connect Logo
Adobe Connect Logo
Adobe Systems

Adobe Connect

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Adobe Connect
8.8 /10

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details


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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative
4% Neutral
92% Positive

Pros

  • Respectful
  • Fair
  • Caring
  • Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

85

Instant Messaging

85

Video Conferencing

85

Audio Conferencing Call in Bridge

84

File Transfer

84

Audio Controls

84

Facilitator Functions

84

Keyboard Mouse Control

83

Application Share

83

Virtual Whiteboard

82

Screen Share

82

Vendor Capability Ratings

Average 82

Quality of Features

84

Usability and Intuitiveness

84

Ease of Customization

83

Ease of Implementation

83

Ease of IT Administration

83

Business Value Created

83

Breadth of Features

82

Product Strategy and Rate of Improvement

82

Ease of Data Integration

82

Availability and Quality of Training

82

Vendor Support

81

Adobe Connect Reviews

Ayanfe M.

  • Role: Finance
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2024

Good in collaborative Conferencing

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect distinguishes itself from other similar products through its robust feature set, customizable layouts, and extensive integration options, offering a comprehensive platform for virtual meetings, webinars, and training sessions.

What is your favorite aspect of this product?

My favorite aspect of Adobe Connect is its versatility, providing a dynamic platform for interactive collaboration and engaging presentations across various settings.

What do you dislike most about this product?

The complexity of the user interface and the learning curve associated with mastering its features can be challenging and frustrating for new users.

What recommendations would you give to someone considering this product?

For someone considering Adobe Connect, I would recommend thoroughly exploring its features through available tutorials and training resources to fully leverage its capabilities for interactive and engaging virtual meetings and presentations.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Estie W.

  • Role: Finance
  • Industry: Not for Profit
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Great software, but costly

Likeliness to Recommend

7 /10

What differentiates Adobe Connect from other similar products?

Adobe has landing pages. That's it's strongest feature

What is your favorite aspect of this product?

Chat groups for brainstorming sessions. Multilanguage support.

What do you dislike most about this product?

Price. It's quite costly

What recommendations would you give to someone considering this product?

Great product and slightly better than alternatives, choose it If the cost is not a factor.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Dustin S.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Enhancing Remote Training video conferencing

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

Adobe Connect has robust video conferencing and screen-sharing capabilities. This enables infrastructure specialists to conduct remote training sessions and presentations with their teams effectively. The platform's high-quality audio and video ensure clear communication and quick knowledge transfer.

What is your favorite aspect of this product?

Adobe Connect offers breakout rooms, polling features, and recording functionalities that enable specialists to create engaging training sessions, collect feedback, and provide personalized guidance to participants, even when working remotely. This fosters knowledge retention and instills confidence within their teams to effectively navigate infrastructure challenges.

What do you dislike most about this product?

In areas with unreliable or low-bandwidth internet access, it may experience technical issues during remote training sessions. These issues can disrupt the learning experience.

What recommendations would you give to someone considering this product?

Adobe Connect is an invaluable tool for professionals engaged in remote training and presentations within the realm of infrastructure management. Its video conferencing capabilities are robust. It also has interactive collaboration features and provides a secure environment. This makes it a compelling solution for organizations that want to enhance the skills of their IT teams and ensure operational continuity in remote or hybrid work settings. These professionals can conduct impactful and engaging training sessions by using Adobe Connect.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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