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Adobe Systems

Adobe Connect

Composite Score

8.8 /10

CX Score

9.1 /10

379 Reviews Write a Review

What is Adobe Connect?

Adobe Connect web conferencing software service offers immersive online meeting experiences for collaboration, virtual classrooms and large scale webinars.

Company Details

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Awards & Recognition

Adobe Connect won the following awards in the Web and Video Conferencing - Enterprise category

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2 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

1 Top Rated Capabilities

0 Top Rated Features

2023

1 Top Rated Capabilities

3 Top Rated Features

2022

Adobe Connect Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Connect.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

96 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Connect?

4% Negative

4% Neutral

92% Positive

Pros

Respectful
Fair
Caring
Acts with Integrity

Feature Ratings

Average 84

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Average 82

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

Adobe Connect Reviews

Ranjith K.

Role: Information Technology
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Adobe Learning, Enhancing Virtual Collaboration!

Likeliness to Recommend

10 /10

What differentiates Adobe Connect from other similar products?

Unlike some other platforms that focus solely on video conferencing, Adobe Connect offers a wide range of interactive tools such as breakout rooms, whiteboarding, and customizable layouts. Additionally, Adobe Connect provides robust security features and integrates seamlessly with other Adobe products, allowing for a more integrated and cohesive workflow. Overall, its versatility and advanced features make Adobe Connect a top choice for organizations seeking a comprehensive solution for virtual collaboration and events.

What is your favorite aspect of this product?

My favorite aspect of Adobe Connect is its versatility and flexibility in facilitating interactive virtual meetings and webinars. I appreciate the extensive range of features available, including breakout rooms, whiteboarding, and customizable layouts, which allow for engaging and dynamic online sessions. Additionally, the platform's seamless integration with other Adobe products enhances productivity and streamlines workflows. Overall, Adobe Connect provides a comprehensive solution for virtual collaboration that meets the diverse needs of modern businesses.

What do you dislike most about this product?

What I find most challenging about Adobe Connect is its relatively steep learning curve for both hosts and participants. While the platform offers a wealth of features and customization options, navigating and mastering these functionalities can be daunting, especially for new users.

What recommendations would you give to someone considering this product?

For those considering Adobe Connect, I recommend investing time in thorough training and familiarization with the platform's features and functionalities. Take advantage of available resources such as tutorials, documentation, and customer support to address any questions or challenges that arise. Prioritize clear communication and guidance for participants to ensure a smooth experience during virtual meetings and webinars. Additionally, conduct regular testing and rehearsals to familiarize yourself with the platform and identify any potential technical issues before important events.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Trapti S.

Role: Human Resources
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Super awesome product with wide variety of featur.

Likeliness to Recommend

8 /10

What differentiates Adobe Connect from other similar products?

This was new product for me and I found it so useful and user friendly

What is your favorite aspect of this product?

Engagement analytics is the best thing so far.

What do you dislike most about this product?

Nothing to dislike,it's wide ranging features makes it unique.

What recommendations would you give to someone considering this product?

Highly recommended to purchase due to its unique purpose solving features.

Pros

Continually Improving Product
Reliable
Enables Productivity
Efficient Service

Vishal R.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Learning with Advanced Features.

Likeliness to Recommend

9 /10

What differentiates Adobe Connect from other similar products?

Due to its robust features for virtual meetings, webinars, and e-learning.

What is your favorite aspect of this product?

It offers customizable layouts, interactive tools, and extensive multimedia capabilities.

What do you dislike most about this product?

Would like to see more upgrades

What recommendations would you give to someone considering this product?

For those considering Adobe Connect, I recommend thoroughly exploring its extensive features for virtual meetings, webinars, and e-learning.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

How We Deliver

Adobe Connect

What is Adobe Connect?

Company Details

Need Assistance?

Awards & Recognition

Adobe Connect Ratings

87 Likeliness to Recommend

96 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Adobe Connect?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

File Transfer File transfer services

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Screen Share Ability to share a computer screen for viewing by web conference participants

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Adobe Connect Reviews

Ranjith K.

Adobe Learning, Enhancing Virtual Collaboration!

Likeliness to Recommend

Pros

Trapti S.

Super awesome product with wide variety of featur.

Likeliness to Recommend

Pros

Vishal R.

Learning with Advanced Features.

Likeliness to Recommend

Pros

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Feature Ratings

Audio Conferencing VoIP

Instant Messaging

Video Conferencing

Audio Conferencing Call in Bridge

File Transfer

Audio Controls

Facilitator Functions

Keyboard Mouse Control

Application Share

Virtual Whiteboard

Screen Share

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Implementation

Ease of IT Administration

Business Value Created

Breadth of Features

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support