Abnormal Security Customer Reviews 2024

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Abnormal Security

Composite Score

8.0 /10

CX Score

8.1 /10

12 Reviews Write a Review

What is Abnormal Security?

The Abnormal Security platform protects enterprises from targeted email attacks. Abnormal Behavior Technology (ABX) models the identity of both employees and external senders, profiles relationships and analyzes email content to stop attacks that lead to account takeover, financial damage and organizational mistrust. Though one-click, API-based Office 365 and G Suite integration, Abnormal sets up in minutes and does not disrupt email flow.

Company Details

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Awards & Recognition

Abnormal Security won the following awards in the Cloud Email Security category

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2 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

2 Top Rated Features

2023

Abnormal Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Abnormal Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Abnormal Security?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Effective Service

Feature Ratings

Average 84

Phishing Protection

O365 integration

User Flagging of Suspicious Emails

Bulk Remediation

Email Account Protection

Anti-Spoofing Protection

Malware Blocking

Artificial Intelligence / Machine Learning

Administrator Dashboard and Reporting

Tagging

End-User Warnings in Email Client Software

Vendor Capability Ratings

Average 83

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Vendor Support

Breadth of Features

Abnormal Security Reviews

Matthew W.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Great account takeover and email protection

Likeliness to Recommend

8 /10

What differentiates Abnormal Security from other similar products?

Great account takeover protection and strong identification of malicious email content with a low false positive rate. Easy of implementation and strong integration with Crowdstrike made for a well-rounded product.

What is your favorite aspect of this product?

Account takeover protection - this feature shines and stands out above other vendors in this marketplace

What do you dislike most about this product?

Sometimes the reporting of missed email attacks didn't work properly and the feedback was inadequate

What recommendations would you give to someone considering this product?

Abnormal is a strong contender in this space - there are alternatives, but give the product a go and see if it works well for you - the account takeover and strong integration paths are worth it

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Thomas O.

Role: Information Technology
Industry: Not for Profit
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Abnormal is a must-have for email security

Likeliness to Recommend

10 /10

What differentiates Abnormal Security from other similar products?

From what I've experienced, Abnormal takes a hands-on approach. Works with the admins answering any questions they may have.

What is your favorite aspect of this product?

Interaction with support.

What do you dislike most about this product?

Price is always a good answer.

What recommendations would you give to someone considering this product?

Take into account how many admins you'll have. We have one person who is able to run this by himself.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Gene C.

Role: Information Technology
Industry: Retail
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2023

Very Automated, easy to use but a little pricey

Likeliness to Recommend

9 /10

What differentiates Abnormal Security from other similar products?

automation of remediation

What is your favorite aspect of this product?

hands free scan and remediate

What do you dislike most about this product?

not very much insight and details on a missed event and resolution.

What recommendations would you give to someone considering this product?

Give more insight on why a item got missed and if there is anything the administrator could do to help off set those missed events. When asked for more details, a generic reply is received back but no details. It's all kind of blind faith.

Pros

Saves Time
Respectful
Helps Innovate
Continually Improving Product

How We Deliver

Abnormal Security

What is Abnormal Security?

Company Details

Need Assistance?

Awards & Recognition

Abnormal Security Ratings

88 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Abnormal Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Phishing Protection Scans and alerts to any phishing attempts of incoming emails from external sources, and blocks any attempts if there is click-through.

O365 integration Integrates directly and seamlessly with Microsoft's cloud email service without the need for redirection or change to MX records or SPF entries.

User Flagging of Suspicious Emails The end-user has the ability to flag suspicious emails in their inbox and junk folders.

Bulk Remediation The ability to stop email-related threats such as Phishing, Malware and Spam attacks in mass

Email Account Protection Security measures preventing your mailboxes from being hijacked or intercepted by third party malicious actors.

Anti-Spoofing Protection The service detects when an identity is being spoofed by a false sender and raises an alert, with the option to automatically quarantine the email in question.

Malware Blocking Blocking of emails containing malicious attachments. This may include immediate deletion or quarantining of the emails in question.

Artificial Intelligence / Machine Learning Service "learns" the organization's email activity/behavior, tuning in to settings appropriate for activities.

Administrator Dashboard and Reporting Web-based interface containing real-time data on threats intercepted or blocked by the service.

Tagging Service offers the ability to tag or flag emails that appear suspicious, alerting the email administrator to review the email manually.

End-User Warnings in Email Client Software Service will place a banner in the email message warning of a possible hazard, if an email passes the software's security scrutiny but still looks suspicious.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Abnormal Security Reviews

Matthew W.

Great account takeover and email protection

Likeliness to Recommend

Pros

Thomas O.

Abnormal is a must-have for email security

Likeliness to Recommend

Pros

Gene C.

Very Automated, easy to use but a little pricey

Likeliness to Recommend

Pros

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Title

2
Since last award

Feature Ratings

Phishing Protection

O365 integration

User Flagging of Suspicious Emails

Bulk Remediation

Email Account Protection

Anti-Spoofing Protection

Malware Blocking

Artificial Intelligence / Machine Learning

Administrator Dashboard and Reporting

Tagging

End-User Warnings in Email Client Software

Vendor Capability Ratings

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Vendor Support

Breadth of Features