Training Deck: Train Managers to Master Difficult Conversations

Author(s): Yomna Salem


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Support managers facing challenging situations with training on difficult conversations. Getting managers to start facing difficult conversations and handling them effectively starts off with training and continues after the session is over with support from peers, HR, and the organization. Use this training deck to:

  • Demonstrate the importance of mastering difficult conversations to managers.
  • Teach the difficult conversations EASE Framework.
  • Cover accompanying skills and abilities required to handle difficult conversations.
  • Practice handling difficult conversations with role play scenarios on sensitive subjects.
  • Customize the training deck to cover scenarios and topics that are the most relevant to your organization.

Use this training deck to facilitate manager training on difficult conversations.

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