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Guide to Measuring the ROI of HR Programs

Demonstrate the value of HR programs including and beyond financial outcomes.

HR often struggles to quantify the value of its programs, which contributes to perceptions of HR as a cost center rather than an opportunity to invest in talent in support of organizational objectives.

Executive Summary

Critical Insight

The true value of an HR program exists beyond direct financial gain. Paired together, return on investment and value on investment provide a complete picture of an HR program’s impact and reveal the drivers behind visible financial outcomes.

Impact & Result

Measuring the value of HR programs enables HR to think strategically and prioritize investments for the greatest impact. This elevates HR’s role as a strategic partner by demonstrating the direct connection between talent investments and organizational objectives.

Research & Tools

2. Evaluate program ROI

Measure the ROI of an HR program and interpret the results within the larger context.

3. Communicate and leverage ROI

Share the ROI results within the broader program VOI with relevant individuals.

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