Role Plays: Master Difficult Conversations

Author(s): Yomna Salem

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Use this guide to train managers to practice navigating difficult conversations as a part of the Master Difficult Conversations training deck.

There are five role plays in this document divided into two levels. Role plays at level two are more advanced and provide a more challenging exercise. Select two role plays depending on the level of your audience.

  • Level one role plays: Odor Role Play, Poor Performance Role Play, and Delayed Delivery Role Play.
  • Level two role plays: Change in Remote Work Arrangement Role Play and Strained Relationship With Boss Role Play.

Practice with the role play scenarios will help managers with their confidence and application of the difficult conversations framework, including preparation, the EASE Model, and how to follow up.

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