Help managers feel confident to address tough topics by keeping key information close at hand. The Difficult Conversations Participant Handbook includes:
- Advice on handling difficult conversations as a people manager.
- Activities to reflect upon and to help practice communication skills.
- Explanation of the EASE Framework to navigate difficult conversations.
- Sample questions for addressing the problem at hand.
Distribute this handout to managers as a reference resource with relevant training content, tips, and examples.