Help managers feel confident to address tough topics by keeping key information close at hand. The Difficult Conversations Participant Handbook includes:

  • Advice on handling difficult conversations as a people manager.
  • Activities to reflect upon and to help practice communication skills.
  • Explanation of the EASE Framework to navigate difficult conversations.
  • Sample questions for addressing the problem at hand.

Distribute this handout to managers as a reference resource with relevant training content, tips, and examples.

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