Leadership Development - Tools & Templates

Tackle Challenging Conversations to Support Customer Satisfaction Infographic

This infographic provides emerging leaders with key takeaways and sample phrasing for addressing challenging customer service situations.

First-Time Manager Program Needs Analysis Tool

Use this tool to outline first-time manager expectations, analyze existing initiatives, and determine program needs.

First-Time Manager Learning Path Tool

Use this tool to determine first-time manager program delivery, initiatives, and timeline, and plan appropriate timing, duration, and relevance of development opportunities.

First-Time Manager Program Checklist – First-Time Manager

Use this checklist to capture first-time manager development tasks for first-time managers.

First-Time Manager Program Checklist – HR

Use this checklist to capture first-time manager development tasks for HR.

First-Time Manager Program Checklist – Direct Manager

Use this checklist to capture first-time manager development tasks for direct managers.

Think Critically About Generative AI Use Cases – Tool

This tool provides emerging leaders with the space to reflect on key considerations for applying generative AI in their role. It helps decide when and how to use...

Write Effective Generative AI Prompts – Infographic

This infographic offers emerging leaders advice on how to write effective prompts to get the targeted outputs they desire from generative AI models.

Advocate for Digital Awareness on Your Team – Infographic

This infographic provides emerging leaders with actionable advice and examples of how they can advocate and champion digital awareness on their team.

Elevate Your Digital Skill Set – Assessment Tool

Share this tool with emerging leaders to assist them in evaluating the significance of digital skills in their current roles and their relevance to future career...
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