Zylo Customer Reviews 2026 | SaaS Management

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Zylo

Composite Score

8.0 /10

CX Score

8.4 /10

11 Reviews Write a Review

What is Zylo?

Get visibility into all your SaaS applications – even those not managed by IT. See all your SaaS apps alongside usage, spend, and contract details with frictionless, ongoing monitoring from Zylo. Using contract details and usage data, Zylo Insights delivers personalized, prioritized, and actionable recommendations to optimize your SaaS portfolio.

Company Details

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Zylo Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+96 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zylo?

0% Negative

8% Neutral

92% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 84

Shadow IT Detection

Integrations

Compliance Reporting

License Management

Real-Time Reporting

Renewal Management

Application Utilization

Task and Alert Automation

Vendor Management

Spend Management

App Store

Vendor Capability Ratings

Average 84

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Zylo Reviews

Gordon W.

Role: Information Technology
Industry: Finance
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2024

Great analytics

Likeliness to Recommend

8 /10

What differentiates Zylo from other similar products?

I havent used any other products

What is your favorite aspect of this product?

I have no favorite aspects

What do you dislike most about this product?

I have no dislikes

What recommendations would you give to someone considering this product?

I have no recommendations

Pros

Caring
Respectful
Reliable
Performance Enhancing

Mitchel C.

Role: Consultant
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2023

Easy to use, nice for quick wins,

Likeliness to Recommend

7 /10

What differentiates Zylo from other similar products?

Zylo has been great for discovering the unknown unknowns. I haven't tried many other products, but this seems very intuitive and user-friendly.

What is your favorite aspect of this product?

The insights for unused software, multiple cost-centers for the same applications, and highest spend are quick and easy to find.

What do you dislike most about this product?

Integrations can vary depending on the tool. SSO integrations seem to work the best.

What recommendations would you give to someone considering this product?

Definitely try it out! I wonder how helpful this tool would be year over year, but right off the bat it has been helpful for my team!

Pros

Trustworthy
Caring
Transparent
Helps Innovate

How We Deliver

Events

Zylo

What is Zylo?

Company Details

Need Assistance?

Zylo Ratings

88 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+96 Net Emotional Footprint

How much do users love Zylo?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Shadow IT Detection Provides the flexibility to detect unauthorized IT systems implemented outside the IT department

Integrations The platform integrates with service catalogues, ITSM and ITAM tools

Compliance Reporting Generate reports that align with the requirements of specific regulations or industry standards.

License Management Tracks and categorizes number of asset licenses available to (or needed by) the organization.

Real-Time Reporting Straightforward data storage with ability to create any reports easily. Dashboards for any role with ability to easily build and modify.

Renewal Management Includes maintaining recurring orders , contracted pricing or renewed orders with clients.

Application Utilization The ability to track application usage and use analytics to optimize cost, and reduce waste.

Task and Alert Automation The solution provides the ability to create tasks, build workflows ( onboarding and offboarding), and generate notifications based on pending task assignment

Vendor Management Consolidates all vendor information, tracks performance with metrics and KPIs, and evaluates risk with respect to sustainability, compliance, strategy, etc.

Spend Management The ability to optimize costs and manage spend.

App Store The solution provides a catalog for users to access or purchase approved applications with minimal intervention from IT.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Zylo Reviews

Gordon W.

Great analytics

Likeliness to Recommend

Pros

Mitchel C.

Easy to use, nice for quick wins,

Likeliness to Recommend

Pros

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Feature Ratings

Shadow IT Detection

Integrations

Compliance Reporting

License Management

Real-Time Reporting

Renewal Management

Application Utilization

Task and Alert Automation

Vendor Management

Spend Management

App Store

Vendor Capability Ratings

Ease of Data Integration

Ease of IT Administration

Business Value Created

Ease of Implementation

Availability and Quality of Training

Vendor Support

Ease of Customization

Quality of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features