What is Zuora CPQ?
Zuora CPQ lets you sell and nurture subscriptions without breaking your sales and customer care processes. Subscription businesses today are shifting from configuring a product to configuring a deal. Deals are a mixed bag of different charge models, contract durations, billing frequencies and more. With Zuora CPQ, you can easily guide your sales reps through the most complex deal arrangements, fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
76 Likeliness to Recommend
95 Plan to Renew
1
Since last award
62 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+73 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zuora CPQ?
Pros
- Altruistic
- Respectful
- Effective Service
- Performance Enhancing
Cons
- Under Delivered
- Less Friendly Negotiation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Renewal Management
Rules Engine
Multi Currency
Catalog Management
Visual Configuration
Product and Service Configuration
Reporting and Analytics
Guided Selling
Quote Development and Administration
Application Integration
Discounting Management
Vendor Capability Ratings
Ease of Implementation
Availability and Quality of Training
Business Value Created
Quality of Features
Product Strategy and Rate of Improvement
Breadth of Features
Ease of Customization
Usability and Intuitiveness
Ease of IT Administration
Ease of Data Integration
Vendor Support
Zuora CPQ Reviews
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Features dissapoints
Likeliness to Recommend
Pros
- Includes Product Enhancements
- Performance Enhancing
- Enables Productivity
- Trustworthy
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service
Dylan C.
- Role: Industry Specific Role
- Industry: Communications
- Involvement: End User of Application
Submitted Jun 2023
Good product
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
Zuora has an easy platform to navigate
What is your favorite aspect of this product?
It does integrate with SFDC fairly easily
What do you dislike most about this product?
There does take a significant amount of technical skills to implement this product in the most efficient way possible
What recommendations would you give to someone considering this product?
It's a great billing platform and for usage billing it gets the job done
Pros
- Continually Improving Product
- Enables Productivity
- Efficient Service
- Effective Service
Magreat W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jul 2022
Good reporting and overall tracking
Likeliness to Recommend
What differentiates Zuora CPQ from other similar products?
For our company, being able to suspend client accounts without cancellations has been quite helpful. Additionally, packaged bundles utilize it to update our CRM with billing information, automate billing, and send billing email reminders. Zuora is a powerful platform that enables us to input billing data into our CRM, such as renewal dates, so that our renewals team can guarantee that clients have a positive renewal experience.
What is your favorite aspect of this product?
Zuora is used throughout our company for everything from making one-time purchases and yearly membership subscriptions to issuing refunds and incentives. In respect of a billing system targeted at large businesses, I believe Zuora to be one of the most comprehensive software packages because of its significant scalability. Zuora CPQ is also used by us to handle forms and get quotations.
What do you dislike most about this product?
Due to the software's robustness and the variety of features and potentialities it possesses, Zuora has a very slow learning curve. Because of this, it is important to concentrate on training new users because this issue frequently arises. The lack of analytics raises concerns about the timeliness and accuracy of the data. Although they were kind, no one ever went above.
What recommendations would you give to someone considering this product?
For subscription businesses to be able to bill their clients, Zuora is a fantastic solution. According to business requirements, the rules engine in Zuora CPQ may add, change, or remove goods. Additionally, it permits packaging, including the collection of popular features into editions.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
