What is Zulip?
Zulip is designed around conversations that are labeled with topics, to make communication organized and efficient. It’s easy to get an overview of what conversations are happening, and to read one conversation at a time.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
97 Likeliness to Recommend
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zulip?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Client Friendly Policies
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Granular Access Management
Notifications
Search
File Sharing Collaboration
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of IT Administration
Ease of Data Integration
Vendor Support
Breadth of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Customization
Availability and Quality of Training
Zulip Reviews
Michael B.
- Role: Student Academic
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Nov 2024
Essential Communication Tool for Research Teams
Likeliness to Recommend
What differentiates Zulip from other similar products?
Zulip offers a sponsored Free Standard Plan to nonprofit and research institutions, providing advanced features like unlimited search history, increased file storage, and priority support. This allows teams to use the platform’s full capabilities without financial constraints, supporting productive and budget-friendly collaboration. For organizations requiring full control over their data and compliance, Zulip offers a self-hosted version. This 100% open-source software can be installed on your own servers, providing flexibility and security tailored to your organization's needs.
What is your favorite aspect of this product?
Zulip’s unique conversation structure organizes discussions into streams and topics, making it easy to manage multiple conversations in parallel. Unlike typical chat channels, this structure keeps discussions focused and organized, allowing users to navigate complex projects without losing context.
What do you dislike most about this product?
One of the main challenges with Zulip is its learning curve, particularly for new users unfamiliar with the topic-based threading model. Unlike traditional chat apps where conversations flow linearly, Zulip’s unique stream-and-topic structure requires users to adjust to a more organized yet less familiar format, which can be overwhelming at first.
What recommendations would you give to someone considering this product?
Zulip’s structured approach to conversations is one of its biggest strengths, but it can feel different if you're used to typical linear chat systems. Take time to learn how streams (channels) and topics (threads) work to keep discussions organized and focused. This structure can dramatically improve communication clarity, especially for teams managing multiple projects.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rafael G.
- Role: Student Academic
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Nov 2024
We're all in love with Zulip!
Likeliness to Recommend
What differentiates Zulip from other similar products?
Zulip is super intuitive and pleasant. I had tried several other products (Slack, Mattermost, Discord) but never found the same degree of comfort and easiness as with Zulip.
What is your favorite aspect of this product?
Very intuitive and easy to use.
What do you dislike most about this product?
Nothing to add, it fulfils our needs. Maybe including a calendar could be an improvement!
What recommendations would you give to someone considering this product?
You can just give it a try! It helps to think of the structure of the channels in advance.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Om K.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Nov 2024
Like Slack, but better!
Likeliness to Recommend
What differentiates Zulip from other similar products?
Open source, ability to self host, and no usage limits like some other competitors. For academic groups, Zulip is a no-brainer !
What is your favorite aspect of this product?
Makes project organization and communication incredibly easy.
What do you dislike most about this product?
Inability to set a custom channel order.
What recommendations would you give to someone considering this product?
Try it, will take some time getting used to the new labels, but it is better than the competition!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
