What is Chorus?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus?
Pros
- Fair
- Enables Productivity
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
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Chorus Reviews
Brayden M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Fantastic call recording w/ decent transcription
Likeliness to Recommend
What differentiates Chorus from other similar products?
I think the embedded AI component to Chorus.ai's software is a major plus. I love that it intuitively calls out questions raised by myself or the customers and provides the opportunity to quickly jump to those callouts in any recording.
What is your favorite aspect of this product?
I didn't set this system up for our organization, but I LOVE that whoever did was able to ensure Chorus.ai recognizes which calls have external attendees and then automatically adds recording to the conversation. What makes it even better is the fact that the recording simply pops into the call as "Lucid Notetaker" (Lucid being our company). I think that's brilliant. Furthermore, as stated above, the callouts and AI for recordings are extremely helpful and being able to share specific snippets of a call (without having to send the entire call) is invaluable.
What do you dislike most about this product?
The transcription of calls can be shaky at times, and sometimes the software struggles to identify different speakers/participants.
What recommendations would you give to someone considering this product?
I'm not sure I can add much by means of recommendations. Perhaps taking the time to learn how to fine tune your AI feedback and what other features are available within Chorus.ai apart from their recording and transcription services.
Pros
- Reliable
- Enables Productivity
- Effective Service
- Saves Time
Robin M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Exceptional value and simple to implement
Likeliness to Recommend
What differentiates Chorus from other similar products?
We evaluated Chorus and Gong and found the feature set, implementation process, training and support model much better with Chorus.
What is your favorite aspect of this product?
The ability to provide real-time feedback to members of the Sales team in a quick and easy manner.
What do you dislike most about this product?
We have had some minor technical issues with the recorder not working on certain calls. All were quickly resolved.
What recommendations would you give to someone considering this product?
Ensure you have the staff in place to build out the features that provide real value such as scorecards.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Josh V.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2021
Great call recording tool!
Likeliness to Recommend
What differentiates Chorus from other similar products?
Chorus is a great tool, I think the call transcription features are great. It's nice to look at a call and see exactly what we talked about and what questions came up without needing to play back the entire thing. I also like that it sends out snippets from others on my team so I can learn from them.
What is your favorite aspect of this product?
I love the call transcription. It makes it very easy to scan the discovery questions asked.
What do you dislike most about this product?
I love that it automatically joins my calls to record. If I am joining a call scheduled by a customer or coworker they don't always have the plugin set up and it will not appear in my recorded calls.
What recommendations would you give to someone considering this product?
Definitely move forward! This software is fantastic. It makes it very easy for my manager and I to stay in sync on deals. We can easily talk through coaching and discovery tips for the next conversation. It is fantastic to always have these recordings as reference and learning for new reps or account changes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
