What is Chorus?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus?
Pros
- Fair
- Enables Productivity
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Chorus Reviews
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Helped me become a better salesperson!
Likeliness to Recommend
Pros
- Performance Enhancing
- Enables Productivity
- Effective Service
- Saves Time
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Our favorite vendor! Awesome all around
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Carly F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jul 2021
Game changing product for our organization!
Likeliness to Recommend
What differentiates Chorus from other similar products?
This was admittedly our first foray into a product of this type, but Chorus stood above the rest during evaluation. The depth and breadth of features spoke to what we needed from a solutions standpoint, but even more important was the sense of partnership that they instilled throughout the sales process. Even more impressive is the fact that they continue to showcase and prove their commitment to partnership through implementation and support. Love working with their team!
What is your favorite aspect of this product?
Call transcripts was a big bonus to our sales team in particular, eliminating the hassle of having to take copious, handwritten notes during calls (which can be a distraction.) Additionally, the big draw was the call coaching capabilities, particularly being able to comment directly to calls, quickly review calls at 2x speed, and use scorecards for a consistent method of feedback delivery.
What do you dislike most about this product?
Nothing too much comes to mind - for every product ask I've had, they've either built it out or have indicated that it is on the road map.
What recommendations would you give to someone considering this product?
I highly recommend Chorus, but as with any software evaluation, take your time to consider your specific situation, your "must haves" and "need to haves", and what you feel is the best fit for your company.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
