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Chorus

Composite Score

8.3 /10

CX Score

8.4 /10

359 Reviews Write a Review

What is Chorus?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.

Company Details

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Awards & Recognition

Chorus won the following awards in the Conversation Intelligence category

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2026 Emotional Footprint Champion

Latest Award, 2026

2025 Data Quadrant Champion

2025

2 Top Rated Capabilities

5 Top Rated Features

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

2 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

2023 Data Quadrant Champion

2023

1 Top Rated Capabilities

3 Top Rated Features

2023

2022 Data Quadrant Champion

2022

10 Top Rated Capabilities

10 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Chorus Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus?

3% Negative

15% Neutral

82% Positive

Pros

Fair
Enables Productivity
Respectful
Trustworthy

Feature Ratings

Average 82

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Sales Coaching

Score 7.9

View Chorus in this category (opens in a new tab)

Chorus Reviews

Kirstin L.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Great from Managers, Not so much for others

Likeliness to Recommend

8 /10

What differentiates Chorus from other similar products?

They have an app to listen to recorded calls, which is great when you are on the go.

What is your favorite aspect of this product?

My favorite part is the ability to change the listening speed. Like a podcast, you can decrease or increase the speed at least 2x. The cybersecurity is great which is top of mind for many companies, but it may also contribute to it being less intuitive.

What do you dislike most about this product?

The transcription could definitely use improvement. Any call where there's an accent gets transcribed poorly or not all. Intuitive note taking and integrating next steps within the app should be part of the software solution but is not, so in my case, I'm using 3 separate applications to effectively use Chorus to complete my next steps. If you recorded a video call, there's no option to minimize the video or listen without video loading. The video takes up at least 2/3rds of my computer screen and is incredibly annoying if I'm just looking for a specific note in the transcript.

What recommendations would you give to someone considering this product?

If you're a manager, this tool is great, but for the everyday user, if you want your whole team on board, I would consider another solution like Avoma.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Kalin G.

Role: Industry Specific Role
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2021

Incredible Product

Likeliness to Recommend

10 /10

What differentiates Chorus from other similar products?

Training employees to use Chorus is very easy and simple, takes only a few minutes.

What is your favorite aspect of this product?

The ability to highlight certain aspects of a call and share them seamlessly with the team.

What do you dislike most about this product?

There is literally nothing to dislike.

What recommendations would you give to someone considering this product?

Get the product! It will improve productivity and will make it easier to train and coach people.

Pros

Helps Innovate
Trustworthy
Inspires Innovation
Saves Time

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Rich analytics, great for coaching

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

How We Deliver

Events

Chorus

What is Chorus?

Company Details

Need Assistance?

Awards & Recognition

2026 Emotional Footprint Champion

2025 Data Quadrant Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Chorus Ratings

88 Likeliness to Recommend

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+85 Net Emotional Footprint

How much do users love Chorus?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Sales Coaching

Chorus Reviews

Kirstin L.

Great from Managers, Not so much for others

Likeliness to Recommend

Pros

Kalin G.

Incredible Product

Likeliness to Recommend

Pros

Rich analytics, great for coaching

Likeliness to Recommend

Pros

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Schedule Your Call

Feature Ratings

Call Recording

Manager Annotation and Feedback

Artificial Intelligence Engine

Call Analytics

Role-Based Access

Application Integration

Audio Transcription

Mobile Support

Conversation Coaching

Dashboards and Reporting

Pipeline Visibility

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of IT Administration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Ease of Customization