What is Chorus?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceChorus Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Chorus.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus?
Pros
- Fair
- Enables Productivity
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Chorus Reviews
Stuart T.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Excellent product and end user experience
Likeliness to Recommend
What differentiates Chorus from other similar products?
Great user experience, reliable call quality, location for reliable storage of recordings for sharing snippets with customers.
What is your favorite aspect of this product?
Ease of creating and sharing snippets with customers combined with the reliability that the calendar integration and zoom integration ensure all calls are recorded without any effort (unless blocked for certain customers per business requirements).
What do you dislike most about this product?
Transcription quality could be better but this isn't unique to Chorus. We need better, more inclusive speech to text algorithms generally. Sometimes (rarely) calls do fail to record correctly and it's hard to figure out why. Adding recordings manually ought to be easier and possible in bulk.
What recommendations would you give to someone considering this product?
Chorus is excellent. Easily one of the top 3 solutions in the space and definitely provides real, significant, immediate value to end users and to the business itself.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
ALLAN L.
- Role: Sales Marketing
- Industry: Banking
- Involvement: End User of Application
Submitted Feb 2022
Provides real value for growth and change
Likeliness to Recommend
What differentiates Chorus from other similar products?
It's incredibly easy and intuitive to use.
What is your favorite aspect of this product?
Annotating specific points of conversation during calls, engaging with leadership on performance and growth initiatives.
What do you dislike most about this product?
The call transcripts could be better.
What recommendations would you give to someone considering this product?
If you are serious about having end-users own and drive their individual performance, or collaborate around real customer interactions, you should seriously consider ChorusAI.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Angelique H.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2022
We Love Chorus!
Likeliness to Recommend
What differentiates Chorus from other similar products?
I can only vouch for what I know of Chorus- Which is that I use it every single day, on every client call. I love how it integrates with Salesforce, Schedule Once, My Calendar, Zoom and how easy it is to use. Love the analytics. Do I know all of the data behind how we got here as an organization? how many hours, days or weeks it took us to get here? Nope. But I know we all love it and as far as I can see, I dont see us moving away from Chorus anytime soon!
What is your favorite aspect of this product?
Integrations w/ Zoom! and the call analytics!
What do you dislike most about this product?
That it wont record calls that have invitees with domains outside of an organization- such as Gmail, Yahoo emails etc. Doesnt happen too often, and I can override by recording in Zoom,, but thats about the only thing ive ever found that was a negative- and thats not that big of a deal!
What recommendations would you give to someone considering this product?
Try It! If recording, analyzing, and linking your calls are important -check it out!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
