What is Chorus?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus?
Pros
- Fair
- Enables Productivity
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
Also Featured in...
Chorus Reviews
Lydia W.
- Role: Sales Marketing
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Dec 2024
We decided to go back to basics
Likeliness to Recommend
What differentiates Chorus from other similar products?
The reasonable price, the excellent call coaching and AI transcription and the benefits you can obtain as a user of both ZoomInfo and Chorus in bundling.
What is your favorite aspect of this product?
The bundling with ZoomInfo was neat! Also the interface is more simple than other similar products, which can speed up onboarding.
What do you dislike most about this product?
After engaging in asynchronous coaching for several years, we realized that it simply wasn't improving AE performance the way we had hoped in terms of conversion rate and deal size. While the high-level analytics were interesting, they because more of a distraction (talk time etc) vs just engaging in dialogue while reviewing a call recording with an AE in real time and role playing best practices 1:1. By taking a simple "watch and talk" approach, we actually saw the team's metrics improve more quickly.
What recommendations would you give to someone considering this product?
Simply reviewing calls 1:1 with my team has produced great outcomes and is absolutely worth trying before getting "fancy" with a product like this. My team found the asych coaching less helpful than discussing what they were thinking and their approach with me during our 1:1 after reviewing the recording together. They found they could understand best practices more deeply that way and incorporated skills holistically. If it ain't broke, don't fix it.
Pros
- Effective Service
- Helps Innovate
- Continually Improving Product
- Trustworthy
Cons
- Less Reliable
- Less Performance Enhancing
Demathew K.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Oct 2024
My Experience With Chorus by ZoomInfo
Likeliness to Recommend
What differentiates Chorus from other similar products?
For handling conversational intelligence, this tool is king and is affordable too.
What is your favorite aspect of this product?
Using this product for conversational intelligence is easy. Comes well equipped and customization is easy
What do you dislike most about this product?
Not serious flaws with this product. Always works.
What recommendations would you give to someone considering this product?
Well, it's proven to work and so I recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
Jessica A.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2024
Memorize Your Conversations Now
Likeliness to Recommend
What differentiates Chorus from other similar products?
The chorus stands out for me because it is so simple to use as the interface is user-friendly so my entire team can understand it without confusion. In comparison to other tools, Chorus has features that really fit my industry helping me get the best insights. I love how it allows me to learn from my calls and improve my sales conversations making it an excellent tool for my team.
What is your favorite aspect of this product?
I really like how easy it is to use Chorus since It records and writes down everything from my sales calls which means I don’t have to worry about forgetting what we talked about. It gives me good ideas about how to do better next time, and I can learn a lot from my conversations.
What do you dislike most about this product?
Sometimes, I feel like I want more options to customize my experience. Also, this software demands a little assistance when it comes to its advanced features. This can take some time and it makes me want a little more independence.
What recommendations would you give to someone considering this product?
I would recommend Chorus to anyone looking for a simple tool for recording and analyzing sales calls because it is excellent for learning and improvement. However, if you want a lot of fancy features or customization then you should consider other options.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Unique Features
