What is Chorus?
Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. Chorus helps performance-driven sales teams capture and analyze all customer calls, meetings, and emails to create visibility, drive process and behaviour changes, and deliver bottom line impact.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
98 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Chorus?
Pros
- Fair
- Enables Productivity
- Respectful
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Call Recording
Manager Annotation and Feedback
Artificial Intelligence Engine
Call Analytics
Role-Based Access
Application Integration
Audio Transcription
Mobile Support
Conversation Coaching
Dashboards and Reporting
Pipeline Visibility
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Ease of IT Administration
Breadth of Features
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Also Featured in...
Chorus Reviews
ANUP G.
- Role: Information Technology
- Industry: Engineering
- Involvement: Business Leader or Manager
Submitted Feb 2022
"Worthful product"
Likeliness to Recommend
What differentiates Chorus from other similar products?
Chorus is excellent for maintaining promises made to clients during phone talks. It's simple to go back to particular parts of the recording to examine customer feedback, make promises, and share segments of calls with peers for feedback that differentiates Chorus.ai from other similar products.
What is your favorite aspect of this product?
It's a smart and dependable tool for capturing both internal and external calls. The transcripts it produces are often correct. I like that you can leave comments on the recordings, request coaching, and keep track of your conversations on a scorecard. Other capabilities, such as downloading calls, altering the speed, and creating a sharing link, are also quite handy. There is no need to manually sync it for calls because it is done automatically.
What do you dislike most about this product?
Loading the recording has several issues, particularly with extended recordings. I'm not sure if it's because of my internet connection or because of the programme itself. However, I understand that because the tools have been recording for a long time, they are still performing what they are intended to be doing, and the issue of loading the recordings is simply a minor one.
What recommendations would you give to someone considering this product?
As a user, I endorse Chorus.aI because it may assist businesses, particularly sales departments, enhance their sales style or technique by watching a tape of a selling point. It's also particularly useful during this time of epidemic, especially for individuals working from home or having difficulty interacting with colleagues and asking for help with training.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Efficient Service
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Helps with coaching & note taking to improve calls
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jonathan A.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
easy to use, fantastic product!
Likeliness to Recommend
What differentiates Chorus from other similar products?
The ease of use and AI are unmatched.
What is your favorite aspect of this product?
How simple the integration is and how it just works.
What do you dislike most about this product?
It will randomly disconnect from the calendar or zoom and I will have to reconnect.
What recommendations would you give to someone considering this product?
Ask if they offer a senior discount.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
